| UX Designer :: TCS - Sunnyvale SAN JOSE San Jose, CA at Sunnyvale, California, USA |
| Email: [email protected] |
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Role name: UX Designer Role Description: Strategy Able to understand stakeholder needs, and recommend scopes to achieve goals in the timeframe provided Facilitate the creation of aligned strategic visions for department services Leverage the insights, patterns, and desires from partner department projects to build the roadmaps and priorities of platforms and products Analyze how policies, interpersonal dynamics, history, and organizational structure impact service delivery Help partner departments navigate changing touchpoints, tools, and processes, determining the impact on current operations and how much change they can take on with each iteration Identify new opportunities to improve systems and processes with technology Advocate for the benefits of service design to colleagues and collaborators to help them understand the value Establish standards for what good service design looks like Research Lead the early stages of projects, conducting discovery with colleagues to understand, document, and communicate the current process and challenges Facilitate discovery sessions and workshops that uncover customer/employee/user problems, identify enterprise opportunities and propose new solutions Analyze and evaluate the constraints and possibilities of our complex systems and platforms Work with UX CoE (Center of Excellence) Research to plan and conduct thoughtful and ethical user research with users, front line staff and partners (Service) Design Work co-creatively with partner department staff to develop and recommend design solutions that are both desirable and feasible Translate employee needs into business/product/service requirements, and champion the (research-informed) employee experience Design the future state of backstage systems and front-stage user experiences. Craft and deliver compelling stories and presentations to communicate insights, concepts, plans and impact Create deliverables to express design solutions to the team and our partners, such as service blueprints, journey maps, and system maps Competencies: Digital : User Experience Design (UXD)/ Visual Design Experience (Years): 10 & Above Essential Skills: 10+ years of experience ranging across all areas of design and design delivery BA in Design, Service Design, HCI, or a related discipline, Masters preferred. Experience (and a love of!) solving complex design and technology problems using systems thinking. Ability to lead projects autonomously, including workshops, brainstorms, and service design consults on initiatives across various business units. Possess strong presentation, storytelling, and communication skills. Justify design decisions using research and data. Excel in facilitation and workshop leadership. Apply design research to uncover employee needs and challenges. Exhibit strong collaboration and relationship-building abilities. Be creative in how to solve ambiguous and complex problems Desirable Skills: 10+ years of experience ranging across all areas of design and design delivery BA in Design, Service Design, HCI, or a related discipline, Masters preferred. Experience (and a love of!) solving complex design and technology problems using systems thinking. Ability to lead projects autonomously, including workshops, brainstorms, and service design consults on initiatives across various business units. Possess strong presentation, storytelling, and communication skills. Justify design decisions using research and data. Excel in facilitation and workshop leadership. Apply design research to uncover employee needs and challenges. Exhibit strong collaboration and relationship-building abilities. Be creative in how to solve ambiguous and complex problems Country: United States Branch | City | Location: TCS - Sunnyvale SAN JOSE San Jose, CA -- Ashutosh Mishra | Executive Talent Acquisition linkedin.com/in/ashutosh-mishra-allahabadi Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: business analyst user experience information technology California Colorado Michigan UX Designer :: TCS - Sunnyvale SAN JOSE San Jose, CA [email protected] |
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| 11:50 PM 11-Dec-24 |