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Cloud Engineer - AWS Subject Matter Expert at Remote, Remote, USA

Email: [email protected]

AWS Subject Matter ExpertCloud Engineer Hartford, CT  -  Hybrid 12 months The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include: Evaluating the current system and defining the optimal Amazon Connect architecture. Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR). Configuring Amazon Connect for call flows, routing strategies, and customer interaction management. Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems. Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS). Overseeing the migration of contact center data and ensuring minimal disruption. Providing technical support and post-go-live troubleshooting. Training IT staff and contact center managers on Amazon Connect administration. Qualifications: AWS-CSA Professional(Cloud) EMC Cloud Architect (cloud) Wireless Support Specialist -- Keywords: sthree information technology golang Connecticut Cloud Engineer - AWS Subject Matter Expert [email protected]

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01:36 AM 12-Dec-24

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Location: , Connecticut