| Urgent Hiring :: Service Delivery Manager :: Chicago, IL (Onsite) at Chicago, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2007693&uid= From: Ben, Talent Junction [email protected] Reply to: [email protected] Hello, I hope youre doing Great..! My name is Ben (Technical Recruiter) and I am from Talent Junction LLC. I am reaching out to you about an exciting job opportunity with one of our clients. Talent Junction LLC is a highly recognized provider of professional IT Consulting Services across the USA. Should you have interest, please send a Microsoft word copy of your resume to [email protected] Please include the job title, authorization to work, interview/project availability, and contact information along with the details requested below. Remember, if you have the right set of aptitude and attitude, we have just the right job for youplease rush your resume now, we can guarantee immediate interviews. Job Title: Service Delivery Manager Type: Contract Location: Chicago, IL (Onsite) Job Description: We are looking for an experienced Service Delivery Manager with Retail Industry Experience to coordinate and lead all aspects of our team's performance. The ideal candidate will be passionate about retail industry, meeting and exceeding critical metrics, maintaining Service Level Agreements (SLAs), managing budgets, and ensuring optimal staffing levels. The role requires an outstanding leader who excels at reducing attrition, providing exceptional customer service, and encouraging a high-performance culture through mentorship, development, and corrective action. "Lead the delivery team to achieve and surpass client's critical metrics and service level agreements, ensuring a high standard of service delivery. * A leader with client centricity and able to work as a face for the team in front of client Supervise and lead operational budgets, staffing levels, and resources to ensure efficient performance. Implement strategies to reduce attrition and maintain a fully staffed team that meets business needs. Drive performance through regular coaching, mentoring, and professional development of team members. Conduct regular performance evaluations, providing constructive feedback, and completing vital corrective actions when required. Collaborate with senior leadership and high-level client managers to address challenges, propose innovative solutions, and improve overall client happiness. Analyze data and performance metrics to make informed business decisions and report outcomes. Maintain a strong focus on continuous improvement, ensuring processes are streamlined and customer interactions are optimized. Cultivate a positive and engaging work environment, encouraging partnership and accountability. "Shown experience as a Service Delivery Manager or similar leadership role with Retail Industry clients, preferably in a high-volume environment for a team of 100+ resources ITIL Certification preferred Strong communication and interpersonal skills, comfortable working with senior level client managers. Proficiency in English and Spanish (preferred) for effective communication. Solid comprehension of delivery operations for voice-based support, critical metrics, service level agreements (SLAs), and budget management. Proficiency in Excel for reporting and data analysis. Excellent problem-solving skills with a creative approach to developing effective solutions. Ability to lead, mentor, and motivate teams to meet performance goals. Experience with reducing attrition and maintaining staffing levels Proficiency in Spanish (preferred) for effective communication. A strategic position for a new client and working with LATAM engineering team in 24X7 support mode. Ben K Technical Recruiter Talent Junction 2060 Walsh Avenue, Suite 122, Santa Clara, CA 95050 E-mail Id : ben @talent-junction.com Hangout: | ben @talent-junction.com | Keywords: access management information technology California Idaho Illinois Urgent Hiring :: Service Delivery Manager :: Chicago, IL (Onsite) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2007693&uid= |
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| 08:17 PM 12-Dec-24 |