| 100% INTERVIEW || Service Desk Analyst || Phoenix AZ || at Phoenix, Arizona, USA |
| Email: mdas@vyzeinc.com |
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https://jobs.nvoids.com/job_details.jsp?id=2011338&uid= From: Manendra das, VYZE INC mdas@vyzeinc.com Reply to: mdas@vyzeinc.com Hi Hope you are doing great, Please go through the below job description and provide me your consultant updated resume. Position : Service Desk Analyst Location : Phoenix AZ | Hybrid Duration : 12 Month Visa : all visa (USC, GC prefer) Interview : Video Position Description Responds promptly to customer requests; takes a customer-centric approach to problem solving; prioritizes tasks for him or herself; assists in prioritization of the Help Desk queue; thoroughly documents all interactions; employee acts as a technical escalation for other Help Desk staff; responsible for resolving complex technical challenges; addresses advanced configuration issues; troubleshoots and resolves hardware and software problems independently; works with internal and external IT resources or vendors to identify and resolve hardware or software issues; solicits customer feedback to improve service; meets commitments; manages difficult or emotional customer situations; fosters relationships; tracks trends and looks for other opportunities to eliminate waste; focus on solving conflict; maintains confidentiality; addresses budget concerns with the CIO; identifies required resources; trains other Help Desk staff. Skills Required - Customer service principles and processes - Helpdesk ticket management systems - Microsoft Windows operating systems and applications; Google applications - Active Directory Users and Computers; MS Administrative tools. -Client server applications, back-up software, imaging, SaaS and Cloud products. -VMware desktop vitalization -Computers and peripheral hardware -Basic computer networking and the OSI model Skills Preferred Experience Required 2 years experience in hands on Help Desk support. Physical interaction with agency computer equipment on site is required. Experience Preferred Combination of 4 years education and/or experience Education Required High School diploma or equivalent. Education Preferred 2-year degree in a computer science discipline Additional Information Agency does not require drug or background checks. The role will join a team of six, representing the Tier 1 and Tier 2 escalation support in the helpdesk chain. Primary responsibility is managing escalation tickets, with a focus on the timely response to service tickets. Required Skill Set: IT Generalist: Handling a broad range of desktop support and hardware-related tasks, including: New PC and workstation setup Configuration and identity management Desktop support for issues such as: Screen issues OKTA issues Password resets Broken PCs Familiarity with Salesforce is a bonus, though not required as internal support can cover this gap. Environment: Google Workspace (email, calendar, Meets, etc.) Microsoft 365 Windows 11 (current OS used by the majority of staff) Microsoft domain The role encompasses the full scope of Tier 1 and Tier 2 desktop support and hardware tasks. Best Regards, Manendra Das Technical Recruiter, VYZE INC. (An E-Verified Company), Phone: 1 571-370-4887 24718 Tribe Square #306, Dulles VA 20166 mdas@vyzeinc.com Disclaimer: This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings Keywords: information technology golang green card microsoft Arizona Virginia 100% INTERVIEW || Service Desk Analyst || Phoenix AZ || mdas@vyzeinc.com https://jobs.nvoids.com/job_details.jsp?id=2011338&uid= |
| mdas@vyzeinc.com View All |
| 07:41 PM 13-Dec-24 |