| AWS Cloud Engineer | Hartford, Connecticut 06106---- Hybrid | Locals only at Hartford, Connecticut, USA |
| Email: [email protected] |
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From: Charan, Anveta [email protected] Reply to: [email protected] Role: AWS Cloud Engineer Location: Hartford, Connecticut 06106---- Hybrid Note: Need locals only Durtion:6+ months Job Description: The AWS SME will play a critical role in optimizing and transitioning DSS's contact center to Amazon Connect, focusing on solution design, configuration, and implementation. The key responsibilities include: Evaluating the current system and defining the optimal Amazon Connect architecture. Designing a scalable, secure solution integrated with existing systems (e.g., CRM, IVR). Configuring Amazon Connect for call flows, routing strategies, and customer interaction management. Setting up integrations with AWS services (Lambda, Lex, S3) and third-party systems. Establishing security protocols in line with legal standards (e.g., HIPAA, CJIS). Overseeing the migration of contact center data and ensuring minimal disruption. Providing technical support and post-go-live troubleshooting. Training IT staff and contact center managers on Amazon Connect administration. Thanks & Regards Charan Anveta, Inc. 1333 Corporate Drive, Suite #108 Irving, TX 75038 [email protected] https://www.linkedin.com/in/charan-reddy-ba6450236/ Keywords: sthree information technology golang Texas AWS Cloud Engineer | Hartford, Connecticut 06106---- Hybrid | Locals only [email protected] |
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| 08:36 PM 13-Dec-24 |