| urgent Hiring for Desktop Support Engineer at Remote, Remote, USA |
| Email: javed.m@twsol.com |
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https://shorturl.at/i6UrN https://jobs.nvoids.com/job_details.jsp?id=2012494&uid= Position: Desktop Support Engineer Location: Dallas, TX Must have: Support Desk Engineer Cisco Viptela (SDWAN), IT IS_Service Desk Job Description: Monitoring network and telecommunications infrastructure using CA Spectrum and various other tools. Provide tier I and/or tier II network support and escalate as needed Assist with managing incidents of all severity Severity 2 incidents include an MTTR goal of two hours Assist and/or lead outage bridges as needed Take inbound support calls from internal campus and field customers as needed Create incidents and tasks via ServiceNow; will also work with problem and change requests Record detailed and accurate customer and problem information in incidents Essential Skills: This entry level position requires prompt technical responses to questions regarding troubleshooting, diagnosing, and resolving problems for hardware, phones, and applications. It requires a thorough knowledge of problem escalation and follow-up processes to ensure timely resolution of reported issues. Related documentation and online knowledge articles are used for troubleshooting; incidents are tracked in an incident ticket tracking system. The primary role is to take live trouble-shooting calls as well as email requests daily 100% of the time. The resource must deliver outstanding customer service in a timely and efficient manner and with a demonstrated commitment to 1st call resolution and overall customer satisfaction. US Citizen Must be able to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed. Work week consists of 40-hour work week. ServiceNow Incident Management Network Engineer job related experience Must be proficient in typing. Excellent written and verbal communications skills Independent problem solver and strong team player capable of making solid fact-based decisions under pressure. Strong troubleshooting skill; solid understanding of network fundamentals and concepts Working hours for the engagement will be a 40-hour work week that will include weekends and holidays. Exceptions include initial ONSITE training for approximately 6-8 weeks from 08:00am 05:00pm Central time Monday Friday. Schedule will be provided by the customer. First shift resources will work onsite and second and third shift resources will work remotely. Hours for these shifts will be defined by the customer. All shifts will be 4 days per week, 10 hours per shift (Wed- Sat or Sun- Thurs) Desirable Skills: Experience in a help desk/call center environment providing technical support in a retail environment (Minimum of 3 years preferred) Experience using computer hardware and software applications and have a strong ability to multitask. Strong communication and collaboration skills Cisco CCNA and/or on the job experience managing and supporting Cisco technology SDWAN/Big Switch/Silver Peak Telecommunications, RF, Microwave, Wi-Fi Railroad Fast paced environment Service Desk Javed Shaikh Senior Executive-Talent Acquisition Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd Dial : +1 2136685856 Email: Javed.m@twsol.com Linkedin: https://www.linkedin.com/in/javed-shaikh-55432b188/ Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology California Texas Wisconsin urgent Hiring for Desktop Support Engineer javed.m@twsol.com https://shorturl.at/i6UrN https://jobs.nvoids.com/job_details.jsp?id=2012494&uid= |
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| 09:32 PM 13-Dec-24 |