| Remote Role::Adobe Commerce Support Engineer::12+ Months-USC at Commerce, Georgia, USA |
| Email: ap@susinfotek.com |
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https://rb.gy/r1ud0k https://jobs.nvoids.com/job_details.jsp?id=2016228&uid= From: AMIT, SUS ap@susinfotek.com Reply to: ap@susinfotek.com Position: Adobe Commerce Support Engineer Location: Remote Role- go in 1-2 times a year or once a quarter Duration: 12+ Months Phone and Video Overview: Group is part of the bigger department, systems that deal with memberships and meetings. e-commerce, use AWS cloud for custom commerce. Use Net Forum that they manage, they are not focused on Net Forum. They also manage AEM- these roles do not require that. These are more on Custom applications on AWS and E-commerce platforms Memberships and meetings Custom Bespoke applications Someone who can work on multiple projects and teams. Adobe Commerce cloud, Enterprise Edition, community or on-prem Must have Adobe Commerce Cloud experience. PHP experience, Strong GitHub experience Branching strategy and interact with GitHub repo Contributing code to PHP Taking things from SWAT and remediate it thru PHP code Make sure code mergers are correct. Job Summary We are looking for a highly skilled Adobe Commerce Support Engineer to join our team and provide technical support and maintenance for our Adobe Commerce platform. This role requires in-depth knowledge of Adobe Commerce (Magento) and involves troubleshooting, diagnosing, and resolving technical issues to ensure optimal platform performance. The ideal candidate will have a strong support background and the ability to assess and prioritize tasks efficiently. They should be proactive, detail-oriented, and capable of working in a fast-paced environment while delivering high-quality support. Key Responsibilities Technical Support and Troubleshooting: Provide expert-level support for Adobe Commerce (Magento), addressing issues related to configuration, functionality, and performance. Troubleshoot and resolve platform-related incidents efficiently, ensuring minimal downtime. Issue Prioritization and Assessment: Evaluate incoming support requests, assess their urgency, and prioritize tasks based on impact and client needs. Manage workload effectively to balance urgent issues with ongoing support tasks. Platform Maintenance and Optimization: Perform regular platform updates, patches, and maintenance to keep Adobe Commerce secure, optimized, and aligned with industry best practices. Is familiar with Adobes Site-Wide Analysis Tool (SWAT). Collaboration with Development Teams: Work closely with development and DevOps teams to resolve complex issues, support system integrations, and optimize performance for a seamless user experience. Documentation and Knowledge Sharing: Maintain comprehensive documentation of support procedures, troubleshooting steps, and solutions to enhance the teams knowledge base and support efficiency. Technical Skills Language: PHP Adobe Commerce (Magento) Expertise: In-depth experience with Adobe Commerce, including configuration, troubleshooting, and optimization. Problem-Solving and Analysis: Strong diagnostic skills with the ability to quickly identify and resolve platform-related issues. Prioritization and Task Management: Demonstrated ability to assess, prioritize, and manage tasks based on urgency and impact. Security and Compliance: Knowledge of Adobe Commerce security best practices and experience in implementing patches and updates for a secure environment. Collaborative Communication: Effective communication skills for liaising with development teams and documenting complex technical issues. Qualifications Education: Bachelors degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. Experience: Minimum of 5+ years in Adobe Commerce (Magento) support, with a focus on troubleshooting, issue resolution, and prioritization. Additional Skills: Familiarity with Agile methodologies and ticketing systems (e.g., Jira) for efficient task tracking and resolution. Regards, Amit Panthri Lead Technical Recruiter E: ap@susinfotek.com Keywords: information technology golang Remote Role::Adobe Commerce Support Engineer::12+ Months-USC ap@susinfotek.com https://rb.gy/r1ud0k https://jobs.nvoids.com/job_details.jsp?id=2016228&uid= |
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| 09:17 PM 16-Dec-24 |