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Field Services Engineer at Newburgh, New York, USA
Email: rishabh.s@e-solutionsinc.com
https://rb.gy/r1ud0k
https://jobs.nvoids.com/job_details.jsp?id=2022249&uid=
Hi Recruiters, 

I hope you are doing well!!!

We have an urgent requirement for the position of
Field
Services Enginee
"
.
Please go through the JD & share your updated resume if you find it interesting.

Mention your consultant visa status also

Job title: Field Services Engineer

Job Location: Newburgh, NY

Work Model: Onsite (No Remote/Hybrid)

Project Duration: 12/31/2025

Job Summary:

The Field Services Engineer is part of the Infrastructure Team, this team counts around 20 members in multiple countries.

You are working on supporting and maintaining IT solutions in a high-quality mechanized and automated logistics environment for the sites in the field of IT. Within the team
you co-operate with colleagues spread around the sites and report to the Manager, Infrastructure- Cognizant.

Summary of Key Responsibilities:

The Infrastructure Engineer majorly will act as a local IT onsite and will provide end-user support along with the Smart Hands support to the infrastructure teams both onshore
and offshore. The required personal has an active role within the team and interacts with colleagues to share knowledge, work on issues/projects and is able to prioritize based on business impact, deadlines and risks. It also Includes extra responsibilities
to create SOPs, manage inventory onsite and participate in collaborative IT support for the site(s) responsible for.

Position responsibilities:

Work with team members within IT Infrastructure, IT Service Delivery and IT System Delivery

Provide support in Infrastructure incidents/changes/escalations (Topdesk)

Deploy hardware and software (servers, network equipment, cloud instances/services)

Assist in maintaining and optimizing the IT infrastructure environment to ensure business continuity

Have a role in IT infrastructural projects (Life Cycle Management, Integration and Business projects)

Set-up and maintain the IT Documentation & Monitoring

Create SOP, Knowledge articles for known issue-resolution

User onboarding, offboarding

Meeting room set up onsite for events

Work with local vendors

Education:

- Bachelors degree, or at least 3 years of relevant working experience as Field Services Engineer

General Skills:

Prior experience of Deskside Engineering or Field Services.

You have a good command of the English language, both spoken and written.

You are in possession of a driving license.

Flexibility to travel within Hub and spoke sites required. It might also involve limited travel within the region. Hub is classified as base location and sites in vicinity will be spoke.

You know how to determine the right priorities and are solution oriented.

Available for Off-business hours support during critical outages. (On call Rotation Schedule)

Required Technical Skills:

Knowledge and support experience with Windows, iOS devices.

Knowledge and support experience with handheld devices like- RF Guns, Bar code scanners, label printers, etc.

Experience with Windows Server solutions/roles

Experience in imaging and troubleshooting computers, configuring mobile devices.

Experience with Microsoft 365 (Exchange/Intune) and troubleshooting application errors.

Experience in Windows upgrades

Experience with network printer troubleshooting

Knowledge of Network equipment (Switches, Routers, Access Points, Servers, etc.)

Good to have:

Knowledge of/experience with Cisco Meraki Devices

Knowledge of/experience with Amazon Web Services (AWS)

Knowledge of ITIL

Hands-on experience on patching through SCCM.

Experience of Service Now ticketing tool.

Prior Logistics experience

Thanks and regards,

Rishabh Singh

E:

rishabh.s@e-solutionsinc.com

2N Market St,Suite # 400, San Jose, CA-95113

USA | CANADA | UK | SINGAPORE | MALAYSIA | INDIA

www.e-solutionsinc.com

Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion,
gender, sexual orientation,gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women,
minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability.

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Keywords: information technology golang California Colorado New York
Field Services Engineer
rishabh.s@e-solutionsinc.com
https://rb.gy/r1ud0k
https://jobs.nvoids.com/job_details.jsp?id=2022249&uid=
rishabh.s@e-solutionsinc.com
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01:17 AM 18-Dec-24


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Location: Newburgh, New York