| High Priority Position: Desktop Support Specialist | Onsite at Harrisburg, Pennsylvania, USA |
| Email: [email protected] |
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Hi , I hope you are doing well. This is Bharath from Beacon Info. Please find the below job description and let me know your interest... Role: Desktop Support Specialist Location: Harrisburg, PA (Onsite) Maximum pay rate for this position is $25/Hr Position Description: This position is responsible for providing desktop and end user support for the client which consists of approximately 4000 users. Skills: The skill level of this position requires the ability to act independently, work in team environments and have a highly advanced proficiency and competence in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the Windows and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. In addition to all the laptop and printer deployments, the technician in this position has resolved 80-90% of the incident tickets assigned which sometime involves working with vendors, working with other IT teams and especially users when hands-on is required. List of Skills: Thorough knowledge and use of ServiceNow or understanding of asset management system Expert knowledge and use of Windows OS and O365 Office products Excellent customer service awareness and communication skills Excellent troubleshooting and problem-solving skills Knowledge of hardware desktop, printer, scanner, video Knowledge of software installation, patching and troubleshooting Knowledge of imaging workstations using MDT and/or SCCM Ability to transport/lift boxes/equipment Ability to work independently and as a member of a team Knowledge of VPN setup, support and install Able to resolve technical issues with users over the phone Knowledge of active directory users and privileges Knowledge of wireless workstation setup and support Ability to think and act under pressure Good organizational skills Excellent professionalism Thank you! Bharath D Senior Recruiter [email protected] +1 610 624 0405 Keywords: information technology Pennsylvania High Priority Position: Desktop Support Specialist | Onsite [email protected] |
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| 08:16 PM 18-Dec-24 |