| Salesforce Production Support Developer at Remote, Remote, USA |
| Email: [email protected] |
|
Hello Associate, Hope you are doing well We have the below requirement open. Please send me your genuine candidate on my email ID [email protected] Job title : Salesforce Production Support Developer Location : Remote Duration: Long Term Education: Bachelors degree Possess Valid Salesforce Platform Developer I Certification - Please include Trailblazer link on resume or in submission notes for each candidate. Candidates submitted without a Trailblazer link will be declined. Job Description: Lead and manage the Salesforce production development support team to ensure timely and effective resolution of issues. Monitor Salesforce system performance and proactively address any potential disruptions or anomalies. Troubleshooting and resolving complex Salesforce issues, including data integrity, integration, and functionality problems. Act as the primary point of contact for Salesforce production issues, coordinating with various teams to address and resolve problems and issues and providing timely updates on progress. Manage and prioritize production support tickets, ensuring they are resolved within defined SLAs. Identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments, utilizing top-notch troubleshooting techniques and digging deep into code. Identifying, documenting, and presenting root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams. Required Experience: 8+ years of experience in production support, technical support, or a similar technical role. 5+ years of hands-on experience leading production support on the Salesforce platform in Lightning and have expert level working knowledge on major Salesforce.com technologies, data modelling, integration, and data migration. Required Technical Skills: Extensive understanding of Salesforce.com best practices, Architecture, Design, Development, Administration, and security model. Working knowledge and experience with complex business systems integration, such as with Copado, as well as object-oriented design patterns and development. Extensive understanding of Salesforce Service Cloud and Experience Cloud (Communities) development and customization. Experience with SFDC specific IDE and version control configurations (GitHub, Bitbucket) for Salesforce development (VS Code, IntelliJ, SFDX) Security Clearance Level: Candidate must be willing and able to obtain a Public Trust clearance after onboarding. Required Skills and Abilities: Experience investigating, documenting, and presenting root cause analysis of production issues and bugs. Strong communication skills with the ability to present ideas to various levels/skillsets, both internally and externally. Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and how-to assistance. Ability to multitask between multiple projects and both business and technical stakeholders. Preferred Skills: Hands-on experience with Continuous Integration/Continuous Development (CI/CD)/Copado Extensive understanding of HTML, CSS, XML, JavaScript, jQuery and Bootstrap. Experience in development of Web Services (SOAP and REST) Healthcare Service Industry experience Experience working with JIRA, Confluence, and SharePoint Experience with infrastructure in a cloud environment (AWS preferred) Experience with Agile methodologies and frameworks such as, but not limited to: SAFe, Scrum, Kanban SAXON Infotech, Inc. Certified SAFe Agilist, SAFe Practitioner or other Agile certification(s) -- Keywords: continuous integration continuous deployment information technology Idaho Salesforce Production Support Developer [email protected] |
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| 09:15 PM 18-Dec-24 |