| Systems Analyst 3 (ITIL & ITSM) at Austin, Texas 78751|| Remote at Austin, Texas, USA |
| Email: [email protected] |
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Hi Good Morning, Hope you are doing well We have a position for the below requirement. ONLY LOCALS Role: Systems Analyst 3 (ITIL & ITSM) Location: 701 W. 51st, Austin, Texas 78751|| Remote Job Id: 529501255 State of TX- HHSC Experience: 10 Years Duration: 08 months ITIL Remedy/ServiceNow integrator We are looking for a Service Management Process owner to provide leadership and develop and manage projects which promote IT Service Management principles and guide Infrastructure and Operations maturity using Service Management methods. Minimum Requirements: Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity. | Actual Years Experience | Years Experience Needed | Required/ Preferred | Skills/Experience | 8 | Required | Experience with ITSM and ITIL governance processes. | 8 | Required | Ability to think and act both strategically and tactically and know when to apply each type of action. | 8 | Required | Very strong communication skills: oral, written, presentation and facilitation. | 8 | Required | Technical understanding with ability to translate into business concepts. | 8 | Required | IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices. | 8 | Required | Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels. | 8 | Required | The ability to bring together and work with a team of people with varied backgrounds business analysts, technical experts, process owners - to articulate and remedy service level issues. | 8 | Required | A good understanding of IT Outsourcing and Managed Services. | 8 | Required | Statistical, numerical and analytical principles and processes. | 8 | Required | Innovative thinking with service quality, and its improvement, within limits of costs and business direction. | 8 | Required | Adhere to Project Management best practices | 8 | Required | Experience with ITSM service tools, ServiceNow, and Remedy. | 5 | Preferred | Proficient in the use of Remedy On Demand | 4 | Preferred | IT Service Management certification ITIL V3 or V4 | 4 | Preferred | PMP Certification | 4 | Preferred | Business Process Engineering | 4 | Preferred | Technical Writing/Formal documentation skills | 4 | Preferred | Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS. | 3 | Preferred | Training experience | 1 | Preferred | Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.) | Best Regards, Jason Technical Recruiter 832.937.7008 | jason @corsogen.com 12/20/24, 10:49:40 AM | -- Keywords: access management information technology Idaho Texas Systems Analyst 3 (ITIL & ITSM) at Austin, Texas 78751|| Remote [email protected] |
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| 09:21 PM 20-Dec-24 |