| Application Engineer (Free Switch) or VoIP Application Engineer with Genesys || Austin, TX || Hybrid at Austin, Texas, USA |
| Email: [email protected] |
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From: Roopesh Sharma, VIZON INC [email protected] Reply to: [email protected] Hello, Hope you are doing great. Please response me on my official email - [email protected] Please ensure that the resume does not exceed 5 pages.- Questionnaire mentioned below JD It will help to find candidates Need Answers from them. Job Title: Application Engineer (Free Switch) / VoIP Application Engineer with Genesys Location: Austin, TX - Hybrid - FreeSwitch - Media (Audio, Video, IVR) - Preferred Integration experience using Java Highly focused and self-motivated professional successful in the design, development and deployment of large-scale multi-channel contact center applications Over 5 years of experience in design, development, installation, configuration, testing and support of IVR and Genesys applications Experience with Free Switch Worked extensively on Genesys projects for large customers Preferred - Genesys Certified Application Professional -Implemented GVP Solutions which includes installation, configuration, testing and support of the platform. Requirements gathering, writing functional specification documents and technical design specifications for IVR Applications. -Experience in working with difference Nuance dialog modules including OSDM,NDM - Experience in with working with different application frameworks like Genesys Studio, Genesys Composer, SAP VXML Framework, PTP and NDF. -Experience in working Genesys mobile engagement and Genesys ORS. Design and developed application using SCXML - Genesys installation and configuration experience from versions 5.x through 8.x. - Expert level knowledge on Management Framework, Enterprise Routing, OCS, GVP and WDE. - Experience in building routing strategy to meet routing and reporting needs. Implemented skills based routing across different business units. - Preferred - Genesys Certified Professional - Preferred Computer Science Degree QUESTIONAIRE Here are 5 key questions to quickly identify the most suitable candidate for the Genesys/FreeSWITCH Developer position: Technical Proficiency: 1. Can you describe your experience working with Genesys or FreeSWITCH, including any specific projects where you implemented or customized these technologies Programming Skills: 2. Are you proficient in C and/or Lua programming Please provide examples of projects where you used these languages, particularly in contact center or telecommunication solutions. Integration Expertise: 3. Have you worked with REST APIs or similar integration methods for extending the functionality of Genesys or Free SWITCH If so, what was your role in the integration Problem-Solving in Contact Center Technologies: 4. Can you share an example of a challenging issue you encountered while working on a contact center technology project How did you troubleshoot and resolve it Delivering Milestones: 5. How have you ensured the successful delivery of key milestones in projects involving next-gen contact call center technologies Keywords: cprogramm information technology Texas Application Engineer (Free Switch) or VoIP Application Engineer with Genesys || Austin, TX || Hybrid [email protected] |
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| 09:36 PM 20-Dec-24 |