| Kore.Ai, Conversational AI Consultant :: TCS - Iselin, NJ(South)~TCS - Charlotte, NC, Malvern, PA~WALTHAM, MA at Iselin, New Jersey, USA |
| Email: [email protected] |
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Role name: Kore.Ai, Conversational AI Consultant Role Description: Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions. Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas. Creative thinking of the users conversational journey with a bot. Thinking of different ways in which a user can speak with a Human or Bot agent. Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding. Develops mockups, flows, redlining and other creative prototyping related items. Operates with a customer first mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints Competencies: Digital : Chatbots / Conversational Agents, Digital : Conversational Experience (CX) Experience (Years): 6-8 Essential Skills: Introduction to KORE.ai, SmartAssist, IVR Technologies Familiarity with chatbots, voice enabled devices, or other conversational channels. Storyteller and editorial mindset with an ability to predict audience preferencesConversation Journey building experience mandatory Experience on Kore.ai, Rasa, Google Dialogflow is preferred. Desirable Skills: Excellent communication and writing skills. Exceptional creative thinking, writing and persona building skills 7+ years experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, inContent development roles. Innovative thinker with the ability to come up with creative solutions. Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors Branch | City | Location: TCS - Iselin, NJ(South)~TCS - Charlotte Malvern~WALTHAM Malvern, PA~WALTHAM, MA -- Ashutosh Mishra | Executive Talent Acquisition linkedin.com/in/ashutosh-mishra-allahabadi Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: artificial intelligence information technology Massachusetts Michigan New Jersey Pennsylvania Kore.Ai, Conversational AI Consultant :: TCS - Iselin, NJ(South)~TCS - Charlotte, NC, Malvern, PA~WALTHAM, MA [email protected] |
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| 09:51 PM 26-Dec-24 |