| Technical Business Analyst(Service Now Exp) - Trenton, NJ (Hybrid) -In Person Interview at Trenton, New Jersey, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2047832&uid= From: andrew, DewSoftech [email protected] Reply to: [email protected] Technical Business Analyst - Service Now Location: Trenton, NJ (Hybrid) Contract Duration: 12+ Months Interview Type: Both Phone and In Person Responsibilities: Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system. The resource will also be responsible for identifying reports, SLAs, and KPIs. There is a strong likelihood of an extension. Excellent effective communication skills, including listening, written, and verbal, are required. Background: Currently, they are using BMC Footprints for Help Desk and service request tickets but needs to expand the tools use to automate many existing workflows. Most workflows are paper-based, and those that are not managed via email. Meet with various parties involved in each process to document current activities. Assess and determine if these activities can be streamlined. Gain consensus on the streamlined approach and build these processes into ServiceNow. Identify reports, SLAs, and KPIs to measure performance and timeliness. Possess an understanding of available business rules, triggers, criteria, and actions to construct these workflows' automation effectively. Knowledge and Years of Experience ITIL/Service Management 2 years ServiceNow, Footprints, or other ITSM tools experience 2 years Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 2 years Required Skills: Overall technical business analyst experience Required 7 Years Experience with Service Management (Service NOW preferred or similar IT Service Management tools) Required 2 Years Experience in automating workflows in a Service Management application Required 2 Years Strong technical problem-solving skills experience Required 2 Years Experience communicating complex concepts to technical and non-technical stakeholders Required 2 Years ITIL/Service Management Desired 2 Years Knowledge of Service NOW to automate workflow management Desired 1 Years Process improvement experience Desired 1 Years Ability to identify value-added steps and eliminate non-value-added steps in workflows Desired 1 Years Experience identifying and establishing KPIs and reports Desired 1 Years Bachelors Degree Required Global Candidate Requirements Desired Skills: Knowledge of ServiceNow to automate workflow management 1 year Process improvement experience 1 year Ability to identify value-added steps and eliminate non-value-added steps in workflows 1 year Experience identifying and establishing KPIs and reports 1 year Education - Bachelors Degree or equivalent certification Thanks & Regards Andrew Symonds Senior IT Recruiter Email:[email protected] Keywords: information technology New Jersey Technical Business Analyst(Service Now Exp) - Trenton, NJ (Hybrid) -In Person Interview [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2047832&uid= |
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| 12:05 AM 03-Jan-25 |