| Executive IT Support Engineer : NYC, New York (Local Only) at York, New York, USA |
| Email: [email protected] |
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From: Deepika Dua, Stellar Consulting Solutions LLC [email protected] Reply to: [email protected] Hi My name is Deepika & I am a recruiter at Stellar Consulting, and I came across your profile while looking for qualified candidates for a Executive IT Support Engineer role. I was impressed by your experience and skills . I think you would be a great fit for this role, as you have almost all the skills & experience required for the role. Below are the job details for your reference. Job Title : Executive IT Support Engineer Location : NYC, New York(Onsite from Day 1) Duration : Long term contract Job Description: References are mandatory for this role for the past 4 or 5 companies of the candidate without references please do not submit the profiles Physical presence: 1. 500 + Approx. (Senior leadership Vice President and higher management CXO) 2. 2 New York Offices at present & future offices within NYC. Requirement: This role is responsible for the day-to-day governance of an area of support in Americas supporting over 500+ users across spread across Canada, USA & LATAM region. The candidate needs to have a balance between hands on involvement in the BAU support, project management & vendor relations. The candidate will be liaising with multiple management teams representing IT and gathering business requirements for either infrastructure transactional requirements or projects and support business needs. The candidate will also interact daily with the India, USA and other European IT support teams. Work Experience: Soundtrack record in with a minimum of 8+ years hands on experience in the day-to-day management of all operational aspects in/of a small to medium size IT team, for the support of computer hardware, operating systems, basic networks, servers, Mobile/telephony + helpdesk. Exposure to understanding of both outsourced solutions and in house systems a definite advantage. Practical experience in managing/ working in concurrent IT Tasks and projects. Practical experience in working in day to day operations of an IT helpdesk and remote support teams. Proficient in handling CxO users / VIPs and VVIP users . Experience in coordination with people both with in IT Teams & 3rd Party contractors. Strong business acumen on proposals for improvements. Should be a Problem Solver with limited hand holding. Special Skills: Working knowledge of Microsoft Systems, JAMF, VMware Airwatch, Service now, remote support tools and other IT systems. Experience in coordinating with 3rd party providers and ensures end to end ownership until completion. Translating business requirements into both software and infrastructure requirements viz a viz involve required individuals to bring in IT solutions and implement as per guidelines. Understanding of different network components (LAN, WAN, Firewall, Router, Switch, MPLS), Good understanding of 3-tier architectures, Understands Internet, Intranet, Extranet and client/server architectures, Knowledge of MS Windows based system architecture (Windows, Office, etc.) Good communications skills for both with Genpact / Client IT and business teams. Experience with troubleshoot of Smartphones Android & iOS Devices. MAC Knowledge is mandatory. Hands on experience of MDM tools. The candidate must be a self-starter and be able to work alone or as a part of a team. Team Orientation: Works cooperatively with others, Encourages participation. Values the contribution of all team members. Results Orientation: Fosters a sense of urgency, identifies and overcomes obstacles. Balances the big picture with day-to-day activities/issues for their technology. Persistent in the pursuit of results. Service Orientation: Ensure a consistent level of support is provided to all VIP Users and Office based employees. Create / document & propose processes and procedures. Maintaining SLAs and other agreements. Communication: Creates an environment that fosters open, frank communication. Clearly expresses oneself orally and in writing. Listens carefully, solicits other opinions. Creates new channels of communication between IT and other business functions. Education: University degree OR Equivalent Diploma in Information technology Working Conditions: 8AM - 5PM (might have to do overtime or maintain shifts depending on business requirements) Might have to work on holidays depending on business requirement with sufficient notice. Might have to travel as per business requirements. Deepika Dua Sr. Technical Recruiter at Stellar Consulting Solutions, LLC Phone : +1 678-935-7075 : [email protected] : https://www.linkedin.com/in/deepika-dua-018459166/ | Keywords: access management information technology microsoft Executive IT Support Engineer : NYC, New York (Local Only) [email protected] |
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| 07:50 PM 06-Jan-25 |