| Excellent Fulltime job opportunity for Telecommunications Analyst at Remote at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=206121&uid= From: Arti Singh, E-solutions [email protected] Reply to: [email protected] Hi Please review my open it requirement and let me know your interest. Role: Telecommunications Analyst Hire Type: Fulltime Location: Anywhere in USA (Remote is allowed) Note: Associate should be available to support 7 am to 4 pm CT hours Job Description: The Telecommunications Analyst will perform operational duties to support Client telephony infrastructure including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting, and call recording. This role will work on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, support, and technical analysis of hardware, software, or networks. The successful candidate will be responsible for working closely with the other Telecommunication Team members, Technical Support, and business operations departments to ensure the efficiency and effectiveness of the system operations. Qualifications: Must-Have: Associate degree (or higher) OR 4+ years of IT experience Fluent in English (both verbal & written) 2+ years of IT customer support experience 2+ years of hands-on job experience in the telecommunication industry working on PBX and Call Center systems 3+ years experience with windows-based applications (Word, Excel, PowerPoint, Outlook, and Visio) Preferred Have: Contact Center or Contact Center as a Service Deployment experience Hands-on experience setting up IVRs and call flows Responsibilities: The Telecommunications Analyst will perform operational duties to support Clients telephony infrastructure, including but not limited to multiple VoIP PBX phone systems, Contact Center applications, Voice Mail, routing of calls, IVR scripts, analog lines, call accounting and call recording Will be responsible for working on Contact Center and Enterprise Voice Telecommunication services with duties that include implementation, documentation, support, and technical analysis of hardware, software, or networks Will be responsible for working closely with the other Telecommunication Team members, Technical Support, and business operations departments to ensure the efficiency and effectiveness of the system operations Will be responsible for the Unified Communications and Contact Center technical support documentation (creating Knowledge Documents) Will be responsible for documenting the Contact Centers' High and Low-level architecture Will be responsible for documenting Unified Communications High and Low-level architecture Will be responsible for creating Visio diagrams of the architecture and call flows Will be responsible for effectively communicating explanations and interpretations of documents created Will be responsible for the analysis of the current state of the Telecom infrastructure/landscape Thanks and Regards, Arti Singh IT Recruiter P:405-442-4060: E: [email protected] 2N Market St, Suite # 400, San Jose, CA- 95113 www.e-solutionsinc.com Keywords: access management information technology computer associates http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=206121&uid= |
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| 03:58 PM 13-Dec-22 |