| Direct End-client Req. ::: ITIL Certified Service Desk Analyst (Public Safety Operations) - Lev.3, Brooklyn, NY - 100% On-site with Shift Duty at Brooklyn, New York, USA |
| Email: [email protected] |
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Dear Partners, Position: ITIL Certified Service Desk Analyst (Public Safety Operations) - Lev.3 Location: Brooklyn, NY (100% On-site from Day One) Duration: 12 months Work Hours: 35 hours/Week ( Required to work alternating shifts) Rate: Quote your best Resource Must Provide Three (3) Professional References; Work Authorization, and valid Photo ID. Local or Nearby consultants will be given highest preference Scope Of Services: Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for Public Safety staff. Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues. Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Centre functions. Mandatory Skills: At least 10+ years of experience working in a Service Desk Environment. Proficient with the Microsoft Office suite; Remote Desktop access software utilized to troubleshoot issues remotely. Working Knowledge of Remedy or other Service Management tool Strong ITIL framework experience with ITIL v3 or v4 Certification Working knowledge in Public Safety Service Desk management projects including administer, diagnose, resolve desktop related issues; troubleshoot network connectivity issues Should have Problem solving, customer service, interpersonal and mentoring skills. Ability to work independently. Ability to clearly and concisely communicate technical information to non-technical users at all organizational levels. Excellent customer service skills and effective telephone etiquette Excellent troubleshooting and analytical skills; with a focus on listening and questioning. Ability to multitask and effectively prioritize and execute tasks in a high-pressure environment. Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment Knowledge of monitoring software and auto-ticketing. Excellent verbal and written communication skills Solid relationship management and performance management skills Thanks, Ram M. Global IT Solutions USI Inc. Phone: (718) 676-9625 Ext. 205 Mobile: (847) 769-0850 Fax : (718) 377-2527 E-mail: [email protected] http://www.gitsus.com An E-Verify Company Certified Minority-owned Business Enterprise ( MBE ) New York City ( NYC ), New York State ( NYS ) and The Port Authority of New York & New Jersey ( PANYNJ ) Note: We respect your online privacy. This is not an unsolicited e-mail. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line. All removal requests will be honored ASAP. We sincerely apologize for any inconvenience caused to you. Keywords: information technology Idaho New York Direct End-client Req. ::: ITIL Certified Service Desk Analyst (Public Safety Operations) - Lev.3, Brooklyn, NY - 100% On-site with Shift Duty [email protected] |
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| 11:03 PM 08-Jan-25 |