| Immediate Job opening || Cloud Engineer - Cloud Contact Center Engineer || Hybrid || Lansing, MI || USC or GC only || LOCAL at Lansing, Michigan, USA |
| Email: [email protected] |
|
From: Yogesh Chauhan, Sibitalent [email protected] Reply to: [email protected] Job Title : Cloud Engineer - Cloud Contact Center Engineer Visa :: USC & Green Card only Location :: Lansing, MI (Hybrid) Local Prior Duration: 12 Months Experience : 10+ Years Job Description: IT - DTMB - CSS - End User Support - Cloud Engineer - Cloud Contact Center Engineer Please do NOT submit DevOps Cloud Engineers, Genesys or Amazon Engineers. Manager is looking for an Engineer to code on the NICE CXone platform. Role description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional teams and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies IVR enhancements. Build Call flow designs, Chat and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, consume APIs. Understand business requirements with the ability to translate to technical requirements Prepare design documents based on business requirements for the application development Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in the event of a problem. Review support tickets with agency leadership and oversee any support questions from other team members that might be working on one of those agencies tickets. Act as a SME accessible by other team members to discuss and work through possible ways to achieve or a design a requested IVR enhancement. Required Skills 5+ years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant). 4+ years of experience programming in one or more of the following languages: C#, C++, Java, JavaScript, Python. 3+ years of experience with NICE CXOne Studio. 5+ years of experience developing, maintaining, and troubleshooting webservice API calls. Preferred Skills Experience in Contact Center Dashboard Creation Experience with Salesforce Ability to troubleshoot end to end Call center application including Chrome and Edge issues when interacting with a Web based application like Salesforce/ Microsoft Dynamics. Thanks & Regards Yogesh Chauhan Technical Recruiter : [email protected] Website : www.sibitalent.com Office : 101 E. Park Blvd., Suite 600, Plano, TX -75074 Keywords: cplusplus csharp information technology Michigan Texas Immediate Job opening || Cloud Engineer - Cloud Contact Center Engineer || Hybrid || Lansing, MI || USC or GC only || LOCAL [email protected] |
| [email protected] View All |
| 12:22 AM 09-Jan-25 |