| Hiring || Operations Center Analyst || No H1B at Center, Colorado, USA |
| Email: rdubey@vyzeinc.com |
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https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2064193&uid= From: Rohit Dubey, Vyze Inc rdubey@vyzeinc.com Reply to: rdubey@vyzeinc.com Hi, This is Rohit from Vyze Inc. working as a recruiter. Im having a very urgent role. Please go through the Job Description and provide me below required information along with your updated Resume ASAP. Full Name: Visa: Email: Phone: Location: Relocation: Skype Id: Start: Job Description - Role: Operations Center Analyst Location: Onsite Brooklyn, NY Duration: 6+ Visa: USC/GC MOI: Skype SCOPE OF SERVICES Provide telephone and email technical support on hardware, software, facilities, network, and telephony issues for NYPD, FDNY, DCAS and OTI Public Safety staff. Screen and process calls and maintain clear documentation by utilizing Public Safety Remedy Participate in Public Safety Service Desk management projects that enhance the quality and efficiency of services provided; administer, diagnose, and resolve basic desktop related issues; troubleshoot network connectivity issues. Perform Citrix password and account management, provision account(s) access for new employees; prioritization, categorization and resolution of incidents, changes, requests and problems; monitoring, tracking and coordination of Public Safety Technology Operations Center functions. MANDATORY SKILLS/EXPERIENCE At least 8 years of experience working in a service desk environment Proficient with the Microsoft Office suite; knowledge of remote desktop access software utilized to troubleshoot issues remotely Excellent verbal and written communication skills, problem solving, customer service, interpersonal and mentoring skills Ability to work independently Knowledge of Remedy or other Service Managementtool a plus; ability to clearly and concisely communicate technical information to non-technical users at all organizational levels Excellent customer service skills and effective telephone etiquette; excellent troubleshooting and analytical skills; exceptional interpersonal skills, with a focus on listening and questioning Solid relationship management and performance management skills; ability to multitask and effectively prioritize and execute tasks in a high-pressure environment Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment Proven analytical and problem-solving abilities; team-oriented and skilled in working within a collaborative environment Knowledge of monitoring software and auto-ticketing Knowledge of the ITIL framework with preference given to candidates with ITIL v3 or v4 Best Regards Rohit Dubey Technical Recruiter | VYZE INC. 24718 Tribe Square #306, Dulles, VA 20166 Email: rdubey@vyzeinc.com Keywords: golang green card Idaho New York Virginia Hiring || Operations Center Analyst || No H1B rdubey@vyzeinc.com https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2064193&uid= |
| rdubey@vyzeinc.com View All |
| 02:11 AM 09-Jan-25 |