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Need-Contact Center | IVR Concepts Consultant-Richardson, TX Remote at Richardson, Texas, USA

Email: [email protected]

Role: Contact Center | IVR Concepts Consultant Work Location : Richardson, TX  Remote     Duration: Long Term 15+ years experience with IVR contact center Google CCAIP/GDF, Genesys Cloud Job Description: IVR Manager Contact center Google CCAIP & Genesys Cloud Reviewing current call flow design and recommendation for improvements. Creating usecases, identify enhancement opportunities and track development and deployment Continuously monitor performance to identify and prioritize future improvements. Collaborating closely with cross-functional teams to ensure that the product meets customer needs and is delivered on time. Acting as the primary point of contact and architect for IVR channel Works with Business and continuously refining backlog based on business needs. Thanks & Regards Rahul Pathak | Technical Recruiter Email: [email protected] Ampstek LLC Global IT Partner | www.ampstek.com https://www.linkedin.com/in/rahul-pathak-3b2189223/ -- Keywords: information technology Texas Need-Contact Center | IVR Concepts Consultant-Richardson, TX Remote [email protected]

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09:44 PM 09-Jan-25

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Location: Richardson, Texas