| Job Opportunity for Webex CCE Engineer || Portland, OR (Hybrid) at Portland, Oregon, USA |
| Email: [email protected] |
|
http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2067331&uid= Role :- Webex CCE Engineer Location :- Portland, OR (Hybrid) 3 days a week. Type : Long Term Contract Job Description Expert level understanding of Webex CCE Components, solutions, Call flow and Integrations. Expert level understanding of UCCE Components, solutions, Call flow and Integrations. Excellent understanding in IVR Call flow management and ICM Scripting. Excellent understanding in VOIP protocols like SIP, H.323 and MGCP. Excellent understanding and Strong Experience with Cisco Voice Gateways and CUBEs, other SBCs. Strong Experience with Cisco routing & switching, Cisco voice Devices & Products viz. Cisco Unified Call Manager, Cisco Unity, Cisco IM&P, Cisco Expressways, and Cisco IPT. Experience in monitoring and mentoring of L1/L2 teams and handling L3 level escalations in Cisco Webex CCE and Contact Center solutions. Excellent Understanding of Cisco Webex CCE Management Portal and Management tools used with Cisco Webex CCE Solutions. Good Understanding of IaaS Platform and Services. Experience in training BAU Team on learnings, case studies and other solutions. Experience in handling Severity 1 situations, troubleshoot on-call with Customer to resolve the issue and articulate the RCA. Provide Level-3 support to Operations and Delivery to drive incident resolution. Provide Recommendations to improve Contact Center platform stability. Define Reporting, Monitoring and Alarming requirements according to Cisco best practices. Consult on high severity incidents and complex work orders. Should be ready to work in 24/7 business support environment. Additional desired experience: Third-Party Vendor Integrations with Cisco Webex CCE and Contact Center Solutions Experience with modern cloud architectures and technologies Warm Regards Iyyappaswamy Sr Resource Manager Tekshapers Inc 850 Stephenson Hwy, Suite 205 , Troy, MI 48083 (W): 248-565-4747 Ext -144 ; (C): -+1-248-306-8440 Email: [email protected] | https://www.tekshapers.com/ MBE Certified | ISO 9001:2008 | Tekshapers is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. * Disclaimer: This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at [email protected] and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution, and/or publication of this e-mail, its contents, or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet communication cannot be guaranteed to be secured or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. Tekshapers. does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail. -- Keywords: cprogramm information technology Michigan Job Opportunity for Webex CCE Engineer || Portland, OR (Hybrid) [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2067331&uid= |
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| 10:40 PM 09-Jan-25 |