| [Staffing] Genesys SME at Louisville, Kentucky, USA |
| Email: [email protected] |
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Greetings Vendors/Candidates Role: Genesys SME Location: Louisville, KY/ Boston, MA (Onsite) JD: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omni-channel experience in integration with multiple digital channels Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features Collaborate with cross functional team for creating optimal solution and development -- Thanks and Regards, CONNECTING MINDS | Harry Melvin Technical Recruiter Contact Number : +1-(408)-884-2056 www.cloudious.com USA | Canada | India | UK | Australia| Dubai Business Hall of Fame, Cloudious LLC Best of San Jose - 5 consecutive years 2019, 2020, 2021, 2022, 2023 & 2024 | -- Keywords: information technology Kentucky Massachusetts [Staffing] Genesys SME [email protected] |
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| 08:35 PM 10-Jan-25 |