| Job Opening For Genesys SME || Boston, MA Hybrid || Contract at Boston, Massachusetts, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2070921&uid= From: Venkatesh, Smart IT Frame [email protected] Reply to: [email protected] Hi All, Warm greetings from Smart IT Frame! We are currently seeking candidates for an exciting job opportunity within our organization. If you're interested in learning more about this role, please don't hesitate to get in touch. You can either share your updated resume. Role: Genesys SME Location: Boston, MA Hybrid Type: Contract Required Skills: Genesys migration Coding and Designing exp Genesys SME: Please look for candidates with skills related to Genesys features for user journey analysis, voice bots, omni channel, intelligent routing and some coding experience. Project Background: Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Specification: Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omni-channel experience in integration with multiple digital channels Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features Collaborate with cross functional team for creating optimal solution and development Keywords: information technology Massachusetts Job Opening For Genesys SME || Boston, MA Hybrid || Contract [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2070921&uid= |
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| 09:19 PM 10-Jan-25 |