| NICE CXONE InContact Center Engineer--138581--Locals @ Michigan at Lansing, Michigan, USA |
| Email: [email protected] |
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Hi, We have a great opportunity with one of our clients. We are looking for a NICE CXONE InContact Center Engineer Your profile and skill set are compatible with this opportunity. Please review the job description and let me know your views. Title: NICE CXONE InContact Center Engineer Location: Lansing, MI Description: NICE CXONE InContact Contact Center Engineer -- This is a technical lead role working with cross-functional and agency business teams to support and implement complex agency contact center solutions. Specifics below: Confident in a client-facing role and possess the ability to manage multiple stakeholders. Coordinate and perform release planning, development, testing, and releases on multiple agencies' IVR enhancements. Build Call flow designs, Chat, and integration to backend systems using application program interfaces (API). Manage NICE BU and provide Subject Matter Expertise (SME) input into solution design, and optimization for network solutions. Skills-based routing design and implementation for voice, chat, email, and SMS contact center technology Works with the Architecture team to design, develop, and deploy APIs, and consume APIs. Understand business requirements with the ability to translate them into technical requirements. Prepare design documents based on business requirements for the application. Experience with cloud-based SaaS/PaaS/IaaS providers and working with virtualized systems, including application servers, databases, and networking infrastructure. Coordinate issue communication and resolution with multiple other tech teams in case of a problem. Required Skills 5+ years of experience with Nice InContact CXone (ACD, IVR, Auto Dialer, Omnichannel, WFM, Studio, Interaction Analytics, POCs & Auto Attendant). 4+ years of experience programming in one or more languages: C#, C++, Java, JavaScript, Python. 3+ years of experience with NICE CXOne Studio. 5+ years experience developing, maintaining, and troubleshooting web service API calls. Desired: Experience in Contact Center Dashboard Creation Experience with Salesforce Base knowledge of intersystem networking, and data traffic flow between components. Ability to troubleshoot end-to-end Call center applications including Chrome and Edge issues when interacting with a Web-based application like Salesforce/ Microsoft Dynamics. Thanks & Regards, Vinuth G Real World Technologies Inc Senior Technical Recruiter Wixom, Michigan 248-516-7336 ext 312 -- Keywords: cplusplus csharp information technology Michigan NICE CXONE InContact Center Engineer--138581--Locals @ Michigan [email protected] |
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| 12:08 AM 11-Jan-25 |