| Genesys SME- Louisville, KY or Boston, MA (Hybrid role - 3 Days Week) Contract at Louisville, Kentucky, USA |
| Email: [email protected] |
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From: Manasa.N, Softcom Systems [email protected] Reply to: [email protected] Hi, Hope you are doing well. We are looking for Genesys SME- Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Contract with one of our Clients. If you are available and interested then please reply to me with details below the Job Description along with your updated resume in Word format. Please give me a call back at Mobile : 609-333-9000 EX: 64 or you can E-Mail me at [email protected] Role: Genesys SME Location: Louisville, KY/ Boston, MA (Hybrid role - 3 Days/Week) Duration: Contract Need: Genesys migration needed and Coding and Designing exp needed Job Description: Project Background Need a Genesys Functional SME to help guide our implementation of Genesys Features and Functions having real world experience within a call center. Example - IVR, Skill Based Routing, Call Back Queuing, Agent Desktop, etc. Profile Specification Experience in Genesys CX functionality and features with real world experience optimizing IVR, skill-based routing, Queue management and agent desktop integration Strong Analytical skills with ability to analyze data, identify trends, and develop effective solutions using intent analyzer and other tools and techniques Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach Ability to create omni-channel experience in integration with multiple digital channels Good understanding of telephony, enterprise, and data integration, IVR flow design, optimization and implementation of effective knowledge management and self-service features Collaborate with cross functional team for creating optimal solution and development Thanks & Regards, Manasa.N Senior Technical Recruiter Softcom Systems, Inc. Desk: 609-333-9000 EX: 64 Email: manasa @softcomsystems.com Website: www.softcomsystems.com Keywords: Kentucky Massachusetts Genesys SME- Louisville, KY or Boston, MA (Hybrid role - 3 Days Week) Contract [email protected] |
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| 08:14 PM 14-Jan-25 |