| Immediate Need - Business Analyst with IVR Experience - Newark, NJ or Fort Washington PA (Hybrid) at Washington, DC, USA |
| Email: [email protected] |
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Hello, Hope you are doing well today! My name is Ajay Reddy, and I am a senior recruiter working with ITech US Inc. If you are currently looking for new opportunities. I have an exciting opportunity with one of our clients Newark, NJ or Fort Washington PA (Hybrid). Please let me know if you are interested. Below are the job details for your review. Role: Business Analyst with IVR Experience Location: Newark, NJ or Fort Washington PA (Hybrid) Duration: Long term Contract We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry. Job Description: Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space. Experience working in an AGILE environment. Strong analytical skills and proficiency in data modeling techniques. Scrum Master Certification. BA/BS in CS, Information Systems or Information management or Systems design. Ability to manage complex projects and deliver results in a fast-paced environment. Excellent communication and leadership abilities. Responsibilities: Evaluate business processes, anticipate requirements, and uncover areas for improvement ensuring strategic alignment and operational efficiency. Develop actionable business intelligence and analytics to drive decision-making. Lead ongoing reviews of business processes and developing optimization strategies. Develop and implement data governance, data management, and data quality program practices and strategies. Model business processes for Interactive Voice Response (IVR) and implement effective solutions. Foster a culture of continuous improvement and excellence. Plus, if have: Deep expertise in insurance financial engines and regulatory compliance. Knowledge of SQL, Databases and Analytical/Reporting tools such as PowerBI/Tableau. Regards: Ajay Reddy iTech US Inc. Linked IN: https://www.linkedin.com/in/ajay-reddy-29225918a/ -- Keywords: business analyst artificial intelligence access management information technology New Jersey Pennsylvania Immediate Need - Business Analyst with IVR Experience - Newark, NJ or Fort Washington PA (Hybrid) [email protected] |
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| 07:59 PM 16-Jan-25 |