| Looking On-Site || Support Technician || WON Use the WON existing OSS team || Colorado City, TX (Onsite) at Remote, Remote, USA |
| Email: [email protected] |
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From: Gaurav, Quantum World IT [email protected] Reply to: [email protected] Greeting, I hope all is well with you For the following, Quantum World IT is seeking the best consultant profile. Please respond with your most recent resume if you are considering new opportunities. Looking On-Site || Support Technician || WON Use the WON existing OSS team || Colorado City, TX (Onsite) Role name: | Developer | Role Description: | Branch / City / Location Fort Collins, Colorado, USA Technology ( Devops/ Python /Testing / Linux / React JS/)Onsite Support Technician Experience 7-10 Yrs +WON Use the WON existing OSS team member. Job Description This contract position is responsible for providing IT client services support to AMDs internal customers. Main responsibilities include computer imaging, data transfer, personalization(configuration), scheduling, customer support, and inventory management. It is anticipated that the qualified individual will be spending 80% of their time working on fulfilling requests and solving computer incidents, and 20% in supporting projects. Additional responsibilities include mobility support, working with 3 rd party vendors, and evaluating policies and processes. The candidate will be performing varying degrees of problem determination, root cause analysis, and resolution of desktop hardware, software problems, and support items pertaining to mobility. The candidate will be responsible for effectively using available technical resources and providing the service within established service level. Job Functions Perform onsite analysis, diagnosis, and resolution of complex desktop/mobility problems for end users, recommend and implement corrective solutions. Manage and maintain mobility queue and meet SLAs for incoming tickets. Project manage software/hardware rollouts and refresh items. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations/mobiledevices and related hardware and software to deliver required desktop service levels. Assess the need(s) for and implement performance upgrades to end userworkstations/mobile devices, including the installation of these upgrades (for example memory). Provide technical guidance to other members of the team. Collaborate with the global IT service desk and 3 rd party vendors to ensure efficient operation of the company desktop/mobility environment. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop/mobility problems. Perform subject matter expert duties to other support teams when needed. Develop and maintain software packages and tools used for software distribution. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop/mobility operations. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Interface with third-party support and equipment vendors Primary Qualifications Excellent communication skills, interacting with AMD employees and contractors at any level. Associate degree in information technology, or related field (or equivalent experience). Minimum of 3 years of IT Desktop Support experience. Experience working in a global company. Strong technical skills in support | Competencies: | Digital : Python, Digital : DevOps, RedHat Linux | Please enter the following information is needed for submission and Photo id Position Applied for | | Candidate Full Name [As per Passport] | | Contact Number Primary & Secondary | | Current Location | | Email | | Work Authorization | | Total years of Experience | | Had ever worked with TCS in Past (Required filed) | | Have you gotten covid Vaccination does | | LinkedIn ID | | Are you comfortable for on-site | | Rate | | Gauarv Kumar Phone: +1 8053915957 Email: [email protected] Quantum World Technologies Inc. 4281 Katella Ave, Suite #102 Los Alamitos CA 90720 USA Keywords: javascript information technology California Idaho Texas Looking On-Site || Support Technician || WON Use the WON existing OSS team || Colorado City, TX (Onsite) [email protected] |
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| 09:02 PM 16-Jan-25 |