| AWS Solution Architect (Contact Center)-Only local to Chicago IL & Houston TX at Chicago, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2086574&uid= From: sana, Vrddhi Solutions, LLC [email protected] Reply to: [email protected] Role: AWS Solution Architect (Contact Center) Location: Chicago IL & Houston TX. 3 days onsite (Tues-Thurs) Visa: No OPT, CPT Experience: 10+ years required NEED ONLY LOCAL TO Chicago IL & Houston TX. Candidate must show the DL copy on video at the time of submission Top 3 skill sets required for this role: Propose IT future state architecture using architectural patterns - Cloud native, API first, Micro services, Event drive architecture, and identify solutions to digital product transformation and challenges in existing platform. Evaluate existing and emerging technologies on a regular basis for scalability, security, and integration potential Oversee the planning, cross-functional collaboration and execution for technical solutions and design of different product lines, including gathering and prioritizing product and customer requirements, defining the software architecture and design roadmap and working closely with the development team to ensure revenue and customer satisfaction goals are met. Nice to have skills or certifications: AWS Solution Architect or similar Experience with Contact center platform (eg Genesys, Five9, or Amazon Connect etc) DevOps or Agile methodology expertise Role and Responsibilities: The client is seeking an experienced and dedicated Contact Center Solution Architect to join our dynamic team. The ideal candidate will have extensive experience in architecting, designing, deploying, and managing scalable, secure, and reliable Contact center solutions. The role involves working closely with clients, stakeholders, and internal teams to deliver innovative cloud-based solutions that meet business requirements. Key Responsibilities: Architect role for Contact Center Infrastructure. Develop and manage the program roadmap and ensure the alignment of the overall design with application requirements and industry best practices. Provide technical leadership and guidance to development teams, ensuring that solutions are delivered to the highest standards. Analyze and optimize applications for performance, scalability, and cost-effectiveness. Implement best practices for optimizing resource usage, reducing latency, and improving the overall efficiency of cloud-based applications. Define program objectives, scope, deliverables, and success criteria in collaboration with stakeholders. Identify and manage dependencies between projects within the program. Develop and maintain comprehensive architectural documentation, ensuring that designs are communicated effectively to stakeholders. Collaborate with cross-functional teams, including developers, system administrators, and business analysts, to deliver integrated solutions. Act as a point of escalation for complex technical issues, providing expert-level troubleshooting and resolution. Responsible to understand solution in depth and how it integrates with other United internal systems to deliver business value. The role supports all teams globally, works closely with cross-functional teams, including engineering, product management, operations, and executive leadership, to achieve project objectives and align them with the companys goals. Define program objectives, scope, deliverables, and success criteria in collaboration with stakeholders. Identify and manage dependencies between projects within the program. Facilitate stakeholder meetings to review progress, gather feedback, and make informed decisions. Implement and manage architecture governance standards and process. Identify, assess, and manage program risks, developing mitigation strategies where necessary. Ensure proactive problem resolution and escalate issues as appropriate to minimize impact on program success. Make recommendations for cost optimization and efficiency improvements. Manage vendor relationship. Solve/work high impact problems/projects, and provide resolution to restore services Provide Root Cause Analysis (RCA) post restoration of service Design testing approaches, complex processes, and assist with the automation of repetitive tasks Review requirement documents, define software requirements and update processes and procedures as necessary Ensure ongoing compliance with regulatory requirements Conduct project related research Has the ability to operate with a limited level of direct supervision. Can exercise independence of judgement and autonomy. Keywords: information technology Illinois Texas AWS Solution Architect (Contact Center)-Only local to Chicago IL & Houston TX [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2086574&uid= |
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| 09:21 PM 16-Jan-25 |