| BY WMS Support Engineer || Remote at Remote, Remote, USA |
| Email: [email protected] |
|
ICONIC Infosys Inc is an IT Development & IT Staffing firm with more than a decade of experience in providing IT Staffing Solutions & Services. Our expertise is in sourcing and deploying highly skilled IT Specialists into mainstream and niche technologies to meet Role: BY WMS Support Engineer Location Remote Duration: Long term Roles and Responsibilities: Provide guidance and collaboration with other L1-L2-L3 WMS support team members. Interact with DC Operations to provide technical assistance, resolution guidance, and feedback on the functional use of the WMS application. Collaborate and communicate with other cross functional IT teams for support issues or system upgrades. Provide expertise in the initial triage of issues to determine the best course of action and escalation if required. Perform root cause analysis to evaluate and identify application bugs, process gaps, or areas for continual improvement. Provide clear evidence and issue resolution on support tickets to be able to classify/group incident trends and tracking. Create or add to knowledge articles to build a library of support instructions and best practices for resolutions. Partner with the WMS Build/Development team to understand new or enhanced features and provide hypercare support as required. Flexible work hours to work a Second Shift 3 pm 11:00 pm EST. Experience: Strong functional expertise in Supply Chain process: Logistics & distribution experience required. Preferably in the Health Care Sector. Strong technical background in Blue Yonder WMS with an understanding of system processes and data structures. Must be highly proficient in evaluating WMS Trace files for troubleshooting. 2 + years previous experience (preferred) in Blue Yonder WMS development for MOCA commands, Integrator, Reports, and Labels. Must have experience with functional configuration, policy management, job maintenance, and interface event management. 2+ years in previous production support experience. Must have experience in Linux OS and command line operations and Oracle Databases/SQL. Experience with Incident ticket management, Change Management processes, and Jira tools. Associate or higher degree in Computer Science, Data Science, or Engineering Science. Attention to detail and highly organized is a must. Experience with WES/WCS automation integration. Please provide the below details for submission along with Visa copy & Photo ID copy, I94/Passport# Candidate Details Candidate Full Name (As per SSN) Current location (City and State) Open for relocation to work location (Yes/No) Contact/Phone # E-mail Address Visa Type Visa Validity (Month & Year) /Work Authorization Date of Birth (Month & Year Only) Passport Number Bachelors details (University /College & Passing year) Masters details (University/College & Passing year) Total IT experience (Years) Onsite [USA/Canada] Experience (Years) LinkedIn Profile -- Thanks & Regards, Naren Email:[email protected] -- To post to this group, send email to [email protected]. Keywords: information technology Idaho BY WMS Support Engineer || Remote [email protected] |
| [email protected] View All |
| 09:24 PM 17-Jan-25 |