| Telemedia Engineer (Audi/Visual Equipment like Cisco Video Conferencing) in Newport Beach, CA at Newport, New York, USA |
| Email: [email protected] |
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Hey Check this urgent role Need LinkedIn. Telemedia Engineer Share 3 page resume only - (No Fabricated resume please) Work Location: Newport Beach, CA. Candidates can be out of state but must have guarantee the candidate will relocate. Work Days: Must work 5 days a week in the office VISA Status: H4-EAD or OPT-EAD Interview Process: 2-3 rounds of video interview Job Description: Telemedia Engineer (Audi/Visual Equipment like Cisco Video Conferencing) for PIMCO offices in Newport Beach, CA Work Location: PIMCO California HQ Office - Onsite This position will be heavily focused on providing personalized white-glove service to end users. This position will also be tasked with day-to-day responsibilities to move, add, and change configuration across various products. These products include but are not limited to Cisco Video Conferencing, and a variety of A/V. This position requires good judgment and a poised approach to support and troubleshooting. The successful candidate will have a minimum of 6 years prior experience within a conferencing A/V environment, be an individual contributor, responsible for delivering expert service to clients. The Telemedia Engineer must be able to follow complex video design and implementation scopes including network topology and various Cisco Unified Communications & Collaboration solutions. This requires someone with a multi-faceted skill set who would be handling multiple management portals and contributing to the firms ongoing projects. Abilities preferred: CCNA or higher Route Switch and/or Collaboration Understanding of WAN/LAN Topologies Basic Wireless Protocols, and support CTS certification. Responsibility: Working hours and change management must be done at various times and will include nights and weekends. Perform daily quality assurance activities to ensure uptime and standardization. Demonstrate superior ability to manage and navigate complex escalations Responsible for overseeing Telemedia video projects Create and maintain all project documents, including drawings, specifications, scope of work, and maintenance schedules Maintain a thorough understanding of associated products within Telemedia including but not limited to; Zoom Cloud, Microsoft Teams, Cisco Webex, Cisco video conference software/hardware, basic firewall, streaming applications, Crestron, Biamp Facilitate occasional trainings to team members and/or endusers as necessary Create and manage project plans, schedule, and roadmap for calendar year Function as an SME for internal and external communication and documentation for associated products within Telemedia Coordinate activities with local facilities, carriers, and support vendors as required. Communicate effectively advocating all needs and requirements to meet project goals. Proactively manage change control requests and the change order process Regularly inspect video conference rooms for quality of environment as preventative measures. Ensure all A/V components within office meet Telemedia standards and expectations Meet all targets and SLAs as it pertains to incidents identified in ServiceNow and Projects tracked within Jira Troubleshoot and support A/V network environment which may include modifying Cisco Routers/Switches (layer 2 & 3), loading configurations, and coordinating with Telco/3rd party providers Navigate complex problems to resolution by utilizing various resources such as vendors; manufacturers; internal technicians and documentation. Ensure inbound service requests and critical alerts are handled in a timely manner Maintain a high level of customer professionalism in all mediums of communication (in person, video, telephony and email) Assist in ensuring that service tickets and calls are adequately logged and are updated and relevant Assist in ensuring that vendors meet obligations on time and with consistency Develop and foster relationships interdepartmentally and externally Process customer repair requests by coordinating with vendors and manufacturers. (RMAs) Using various management portals move, add, and change, user phone configurations, voice mail, and other basic programming. Qualifications: Excellent academic achievement and experience equivalent to a four-year college degree in Computer Science, Electronics or a Cisco Collaberation related field. Strong working knowledge of A/V, Video Conferencing, Networking, and Unified Collaboration System Technologies Requires analytical and technical skill to troubleshoot equipment, diagnose, and resolve issues. Possess the mentality to provide white-glove level service by telephone, email, and in person. Basic understanding of VMWare and virtualization technology Experience with Cisco Unified Communications Manager 11.x or above Basic understanding in layer 2 and 3 Cisco route/switch technologies Proficiency in common office productivity software such as Microsoft Office, Lucid Charts, and Service Now Must be organized, and work within a team environment, capable of earning trust from all levels of management and present a professional image. Must be flexible to meet emergency deadlines that may fall outside of normal work hours, and must be a good crisis manager and work well under pressure. Must possess elite time management skills to support a large capacity of users. Motivated self-starter that requires minimal direction and is able to prioritize and organize their workload Dependable and responsible contributor committed to excellence, capable of learning new products and technologies. Abilities preferred: CCNA or higher Route Switch and/or Collaboration Understanding of WAN/LAN Topologies Basic Wireless Protocols, and support CTS certification. Thanks and Regards, Headquarters : 13573 Tabasco Cat Trail, Frisco, TX 75035 Anurag Singh Sr. Technical Recruiter TEK Inspirations Pvt. Ltd. Email: [email protected] Linkedin: https://www.linkedin.com/in/anurag-singh-3401ba277/ Disclaimar : This communication, along with any documents, files or attachments, is intended only for the use of the addressee and may contain confidential information. If you are not the intended recipient, you are hereby notified that any dissemination, distribution or copying of any information contained in or attached to this communication is strictly prohibited, To remove your email address permanently from future mailings, please send REMOVE to [email protected]. Keywords: information technology California Texas Telemedia Engineer (Audi/Visual Equipment like Cisco Video Conferencing) in Newport Beach, CA [email protected] |
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| 09:30 PM 17-Jan-25 |