| Quality Analyst at Troy, MI (Onsite) at Troy, Michigan, USA |
| Email: [email protected] |
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From: lakshmi, yochana [email protected] Reply to: [email protected] Hello, Hope you are doing Well! I'm currently staffing for an Quality Analyst at Troy, MI (Onsite). Below you will find the job description, if you are qualified and interested please send me your Updated Word Document Resume to [email protected] . My apologies if this position is not an ideal fit, we'll keep you in mind for other suitable positions and referrals would be appreciated. Thank you in advance. Role: Quality Analyst Location: Troy, MI Job Description/About the job/Your Role: As a Quality Analyst for Automotive Software Product Support, you will be responsible for design of quality form, transaction monitoring for the process, reporting & review, other QMS activities such as identifying pain points in the process. Perform Transaction monitoring of the select processes Record and consolidate QC scores on a timely basis, identify Root causes appropriately Conduct coaching & feedback session for the individual & to the team on a timely and appropriate intervals Record CAPA and ensure learnings are shared to the team and Participate in calibration sessions, ensure that him/her-self meets the required accuracy scores; Demonstrate improvement trend whenever accuracy target is not met Prepare QA scorecards and conduct Coaching & Feedback reviews [weekly, monthly and quarterly] Identify overall and analyst level sample size based on historical performance Conduct timely review and prepare Monitoring Improvement plan Tracking and measuring the transaction monitoring compliance against the sampling target Identify areas of process improvement through the monitoring process Ensure Process/Product updates are communicated to analyst Own and contribute to the management of Complaint/Issue tracking, resolution and analysis. Sharing the required deliverables to client/internal stakeholders on-time Identify the failure modes or pain points in the process and contribute to creating mitigation plan Document and maintain the Complaint tracker, ensure the closure of CAPA & RCA Ensure the briefing of Corrective actions/ Learnings to the team from complaints, QC findings etc. Qualifications: Any Graduate (3-4 years course) 4+ years of experience in QA with similar project in Automotive software support, customer service Proficiency in Automotive hardware and software systems with its functionality, Automotive Diagnostics & Troubleshooting Good understanding on Diagnostic Trouble Codes ( DTC), symptom codes, wiring diagrams, connected vehicle systems, electrical systems & infotainment systems Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times Experience in working and managing communications, with multiple cross-functional teams/stakeholders Should have experience in identifying the CAPA, RCA and suggest appropriate actions to the Team Lead/Process Manager Key Skills: Team oriented/team player Excellent critical and analytical thinking Well-versed in providing coaching & feedback to the team to achieve the accuracy target/reduce the errors. High attention to detail, and high level of professionalism Proactive, self-motivated, self-starter, minimal supervision Strong organizational, time and workflow management skills Thanks & Regards, Lakshmi, Resource Specialist, Yochana IT Solutions INC, Farmington Hills, MI, L [email protected] Linkedin: https://www.linkedin.com/in/lakshmi-gattu-405ba02a7/ Join the Referral Revolution of Yochana by Sharing, Earning, and Empowering! Ask us about our rewarding referral program. Note: If you are not interested in receiving our e-mails then please reply with subject line Remove. Keywords: quality analyst information technology Michigan Quality Analyst at Troy, MI (Onsite) [email protected] |
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| 11:40 PM 17-Jan-25 |