| Deskside Support Engineer at Remote, Remote, USA |
| Email: [email protected] |
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From: ashok, hclglobal [email protected] Reply to: [email protected] Job Title-Deskside Support Engineer Remote (East cost) Mandatory Areas Must Have Skills Endpoint technology (Mobile iron Patch management, SCCM, intune This is a senior role that requires 10+ years of experience. Provide Tier 3 support for all endpoint technology-related issues in collaboration with IT and users when necessary. Engineer, maintain, and update the Firms standard desktop image and software patch management. Serve as a subject matter expert for endpoint hardware, Microsoft SCCM, Intune, Packaging tools, application deployment, and other enterprise platforms. Maintain Microsoft AVD and Citrix application updates and software patches. Take ownership of new technology implementations, including assessment, identification, testing, deployment, and documentation of standard endpoint hardware and software technologies. Monitor market developments and provide recommendations for upgrades, endpoint engineering, and management solutions to enhance efficiency. Actively monitor key metrics, report trends, and make recommendations for improvement. Coordinate and lead system and service maintenance activities, including highly complex application and service upgrades, as well as regular health checks according to corporate policies and procedures. Recommend and participate in the creation of corporate standards, best practices, and roadmaps for Information Technology endpoint systems, services, and technologies. Demonstrate ability to work efficiently in a fast-paced, high-pressure environment, performing well under deadlines. Proactively identify, develop, and implement automated service delivery, provisioning, and remediation processes to reduce or eliminate user interaction and enhance system and service reliability. Keywords: information technology Deskside Support Engineer [email protected] |
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| 12:12 AM 18-Jan-25 |