| Application Support Analyst - Remote at Remote, Remote, USA |
| Email: [email protected] |
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From: saikiran, Msysinc [email protected] Reply to: [email protected] Title: Application Support Analyst - Remote Location: Remote Length: Long term Restriction: W2 or C2C Send resume to: [email protected] Description: **** Webcam interview; *** Long term project *** Remote **** Job Description: Scope of work: Our client is looking to contract with a vendor to provide trained, established, experienced IT Professionals, with current and progressive work experience in the following job roles and roles /responsibilities to assist in meeting the increased demand and workload in the Department of Corrections application my Avatar. Current and progressive work experience in the following technology is required: Provide application and end user support, application maintenance, and vendor liaison activities for primary IT applications used by DOCR. These applications include but are not limited to my Avatar, Bells AI, Netsmart Telehealth, CC Inbox, Care Quality, KPI, and other interfaced systems. Monitor end user support tickets received through the state Service Now system. Troubleshoot, document, and respond to IT application related end user requests for assistance within the appropriate timeframe to resolve any issues and ensure applications are working properly. Research and or escalate more difficult inquiries or system bugs to the vendor and work with staff and or application vendor to resolve escalated issues. Maintain dictionary values, configuration changes, and update registry and security settings. Assist with testing of application changes, enhancements, and upgrades. Complete system testing of application upgrades and enhancements to ensure applications continue to function as expected. Afterhours testing assistance will be required once a month on a fixed schedule. Collaborate with end users and assigned developer for problem resolution throughout the testing phases to translate and clarify understanding. Required Skills/Experience: Experience in working with and maintaining Electronic Health Record (EHR) software, and familiarity with the Netsmart my Avatar software is required. Proven testing skills experience. Strong troubleshooting skills to refine computer software to produce the required product. Strong interpersonal and communication skills with written and verbal English language proficiency. Good time management skills Ability to work independently with minimal supervision. Ability to coordinate closely with IT management, team members and Agency personnel. Ten years of working in IT field supporting customers. 3 years of My Avatar experience. Experience in working with Service Management tools. Experience in dealing with vendors while supporting applications. Post secondary education in a technology field is highly desirable. Top Skills & Years of Experience: Experience working with and maintaining Electronic Health Record system (EHR) software - 5 years Expertise with Netsmart my Avatar EHR - 3 years IT experience supporting customers - 10 years Proven testing skills experience Preferred qualification: Post-secondary education in a technology field Keywords: artificial intelligence information technology wtwo Application Support Analyst - Remote [email protected] |
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| 01:20 AM 18-Jan-25 |