| Amazon Connect Developer or Engineer at Wilmington, Delaware, USA |
| Email: harish@tanishasystems.com |
|
https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2097406&uid= From: Harsh, Tanisha Systems Inc harish@tanishasystems.com Reply to: harish@tanishasystems.com Hi, Please send me updated resume, if interested in below role, Role: Amazon Connect Developer Location: Wilmington, DE/ Jersey City, NJ/ Plano TX(Hybrid Role ) Job Mode: Contract Job Qualifications Amazon Connect Expertise: o Deep understanding of Amazon Connect core features and capabilities including Contact Lens. o Proven experience in designing and implementing complex contact flows, including advanced routing logic, speech recognition, and text-to-speech using AWS LEX bots, Polly etc. o Strong understanding of Amazon Connect's integration capabilities with other AWS Services, such as Lambda, SQS, SNS etc. o Experience with Amazon Connect's API's and SDK's AWS Experience: o Solid experience with AWS infrastructure and services, including ECS, S3, Lambda, Aurora PostgreSQL, Dynamo DB etc., o Experience with AWS Security best practices. CRM Integrations and 3rd Party Integrations o Proven experience integrating Amazon Connect with various CRM system (Salesforce, ServiceNow etc.,) o Experience with CRM API's and data models o Good to have experience integrating with WFM systems like Verint. Technical Skills o Strong programming skills using Java, Spring Boot o Experience with SQL and NoSQL databases (e.g., AWS RDS, Dynamo DB, Aurora etc.,) o Experience working in Agile environments (Jira) o Strong experience with DevOps practices and CI\\CD (Terraform, Jenkins, Spinnaker, Git etc.,) o Experience and understanding of security protocols and systems (e.g., Active Directory, IAM, SAML, SSO etc.,) in line with legal and regulatory requirements (PCI DSS, PII, HIPPA, GDPR etc.,) o Good experience and knowledge of networking concepts and protocols especially in telephony environment. Other Qualifications: o Excellent problem-solving and analytical skills o Strong communication and interpersonal skills o Ability to work independently and as part of a team Required Experience 5+ Years of experience in Contact Center technologies and Cloud Architecture 5+ Years of hands-on experience Amazon Connect and AWS 2+ Years of experience using Terraform Nice to have Experience with Genesys On-Premises contact center system Experience with contact center migrations Experience with cloud migrations Experience with AI/ML technologies especially AWS Transcribe, Bedrock, Comprehend, Sagemaker etc Related AWS Certifications Required Education Bachelors degree in computer science, Information Systems, or equivalent education or work experience Regards | | Harish kumar Delivery Manager, Tanisha Systems Inc Email: harish@tanishasystems.com Website: www.tanishasystems.com Address: 99 Wood Ave South Suite # 308,Iselin, NJ 08830 LinkedIn: https://www.linkedin.com/in/harish-kumar-71907714b/ | Keywords: continuous integration continuous deployment artificial intelligence machine learning sthree database Delaware New Jersey Texas Amazon Connect Developer or Engineer harish@tanishasystems.com https://shorturl.at/zCvmO https://jobs.nvoids.com/job_details.jsp?id=2097406&uid= |
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| 08:17 PM 21-Jan-25 |