| Advisor Tech Squad (ATS) specialist serves Engineer with certification ITIL :: TCS - Rockville, MD / Urbana, MD at Rockville, Utah, USA |
| Email: [email protected] |
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Role name:Advisor Tech Squad (ATS) specialist serves Engineer with certification ITIL | Role Description:Advisor Tech Squad (ATS) specialist serves as a tecnical advisor and problem-solver, addressing complex IT Challenges and ensuring seamless technical support for users. This role requires a strong commitment to deliverig exceptional customer service, providing end-to-end resolution of technical issues, and contributing to continuous improvement initiatives. Key Responsibilites - Technical Support & Troubleshooting - Incident Management- Customer Enagement- Knowledge Sharing- Process Improvement- Collaboration Education : Bachelors degree in computer science Experience : 3-5 Yrs of experience in IT support, systems administration Skills : - Strong problem-solving and analystical skills- Excellent communication and interpersonal abilities.- Proficiency in troubleshooting hardware, software, and network issues.- Familiarity with ITIL process or equivalent frameworks- Preferred certification ITIL | Competencies:CEM - Customer Service | Experience (Years): -- Ashutosh Mishra | Executive Talent Acquisition linkedin.com/in/ashutosh-mishra-allahabadi Teamware Solutions a division of Quantum Leap Consulting Pvt. Ltd 2838 E. Long Lake Road Suite 210, Troy, MI 48085 D : +1 2143909326, ashutosh.m @twsol.com www.teamwaresolutions.net Disclaimer This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited. -- Keywords: information technology Michigan Advisor Tech Squad (ATS) specialist serves Engineer with certification ITIL :: TCS - Rockville, MD / Urbana, MD [email protected] |
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| 07:13 PM 22-Jan-25 |