| Consultant Market & Customer Analyst || Greensboro, NC || Hybrid at Greensboro, North Carolina, USA |
| Email: [email protected] |
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From: Roopesh Sharma, VIZON INC [email protected] Reply to: [email protected] Hello, Hope you are doing great. Please response me on my official email - [email protected] Please ensure that the resume does not exceed 5 pages. Job Title - Customer Experience Analyst Work Location: Hybrid position located in Greensboro, NC Candidates must reside in the Greater Greensboro, NC area. Notes: Onsite Greensboro (minimum 3 days per week, could be up to 5 days per week) Start date end of January 2025, but will be flexible if candidate cannot start that soon Duration 12/31/2025 may go beyond this Backfill for person that was on the team, did not renew them Automotive or Trucking industry a big plus B2B industry as an alternate Someone submitted Cosmetics industry will not work (this is B2C) Software tools MS Office and some PowerBI (they are using suppliers to run the surveys) all depends on what the supplier is using This person will capture the results and capture insights This person will work with stakeholders to figure out survey needs, make questionnaire for suppliers via focus groups, select supplier, work with suppliers to perform the survey, this person will analyze results of the survey and create actionable insights Could you consider Data Analyst Not really b/c not in depth data analysis No candidates in play Interview Process Wait for a few candidates to come in Will shortlist 2-3 of the best Colleague onsite in Greensboro will conduct interview Can adapt if find a great candidate Will the role be onsite 5 days per week in Greensboro (or hybrid) 3 days a week as a minimum on site in Greensboro. It might happen that some weeks it is 5 days depending on the meeting/topics, especially at the beginning to team up with the team on site. What software/tools does the person need to have experience with No strong request here. MS Office mostly, PowerBI could be a plus but not mandatory. For daily tasks, is it mainly putting together market surveys, analyzing those results and working with the product teams We are used to work with survey suppliers (who run the surveys) so the task is to identify the survey needs, build RFQ and questionnaires, work with suppliers to lead the supplier work, analyze the results and extract actionable insights to be shared with the product teams. Lots of collaborations with the Product & Product Planning teams, as well as the brands and the Engineerings teams. What level of experience do you need (will 3-5 years suffice) Around 5 years min would be great Required Skills & Experience: You have excellent analytical skills and the ability to synthesize and communicate complex interactions. You have effective communication and story-telling skills and have experience in adapting your communication to the audience. Patience and rigor are also part of your strengths. You can collaborate effectively with others and have considerable experience on taking the lead on complex tasks or working groups. You have a background in market research and survey methodology. You also have experience in analyzing customer data and deriving meaningful insights. Knowledge in the heavy truck and/or automotive markets and customer behavior is a definite asset. You hold a bachelors or masters degree in relevant fields. Minimum of 5 years of related experience. Job Overview: The Market & Customer Analyst position is in Greensboro, NC, and is part of a global team located in Europe and in the US that supports all the brands and product plans. Essential Job Responsibilities: Lead customer surveys and market research activities focused on the North American market. Collaborate with internal stakeholders to define research objectives and coordinate with market research suppliers to execute surveys. Conduct regular surveys with truck drivers and fleet owners, covering topics such as the Groups truck products, technologies, and business strategies. Analyze industry trends, evolving technologies, and the competitive landscape as part of research efforts. Contribute insights to support other markets beyond North America. Deliver actionable insights into product performance, customer preferences, behaviors, and future needs. Partner with Strategic Product Planners to incorporate market intelligence into long-term product plans. Keywords: cprogramm information technology golang microsoft North Carolina Consultant Market & Customer Analyst || Greensboro, NC || Hybrid [email protected] |
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| 08:46 PM 22-Jan-25 |