| URGENT ROLE::Desktop analyst Contractor at Remote, Remote, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2103077&uid= From: Saurabh Kesarvani, TEK Inspirations LLC [email protected] Reply to: [email protected] Job Description - job Title Desktop analyst/Contractor Knoxville ( Tennessee ) Only US citizen candidate neede The job is for the US GOVERMENT SITE. Job Duties: - Provides first-level troubleshooting of hardware, software and operating system problems, - Documents user's problems through the use of an online problem management system including opening, updating status, and closing problem tickets. - Responds to telephone calls, email, and problem tickets for personnel requests for technical support. - Tracks and monitors the problem to ensure a timely resolution where required. - Resolves PC software configuration problems and remotely installs software products and/or approved patches. - Troubleshoots computer problems, performs hardware and software diagnostics and coordinates needed repairs. - Resolves computer system problems, including coordination between users, product line specialists and/or enterprise infrastructure support staff. - Diagnoses, isolates, and analyses problems utilizing historical database records. - Monitors problem ticket queue to ensure all assigned tasks are completed within specified metric requirements. - Escalates unresolved issues to the successive level of support. Basic Qualifications: Bachelor s Degree in Computer Information Systems, Management Information Systems, or other Information Technology discipline, or six years of relevant experience in lieu of a degree 3-6 years + of experience in troubleshooting applications or network related issues 3-6 years + or more years of experience in ticket tracking tool such as Heat, Remedy and Service Now 3-6 years + of experience providing customer service Additional Qualifications: - Ability to participate in shift rotation including occasional evenings and regularly scheduled weekends. - Hands-on experience with Microsoft Windows operating systems - Experience with techniques, methods of troubleshooting end-user problems including set-up and support of software and hardware - Excellent and demonstrated communication and customer support skills - Understanding of client-server and networking principles - Ability to obtain MCDST or equivalent within 12 months - Knowledge of ITIL/ITSM concepts Regards, Saurabh Kesarvani Sr. Technical Recruiter | IT Healthcare & Informatics TEK Inspirations LLC 13573 Tabasco Cat Trail, Frisco, TX 75035 Email: [email protected] Keywords: information technology Texas URGENT ROLE::Desktop analyst Contractor [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2103077&uid= |
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| 10:39 PM 22-Jan-25 |