| File Transfer Engineer with expertise in Axway B2Bi, File Management, Incident Management and Production Support Experience at Remote, Remote, USA |
| Email: [email protected] |
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From: ashok, hclglobal [email protected] Reply to: [email protected] File Transfer Engineer with expertise in Axway B2Bi, File Management, Incident Management and Production Support Experience Job Location:-Remote Note: Production support background Note: Helathcare Mandatory Position Overview: We are seeking a dedicated and detail-oriented Production Support Specialist with expertise in Axway B2Bi to manage and support file-based processes for critical healthcare programs, including WA TAP, CA DHCS, and CalAIM. This role is responsible for ensuring seamless file transfers, resolving production issues, and maintaining compliance with regulatory standards. The ideal candidate will bring a strong background in production support, file transfer management, and incident resolution. They will play a pivotal role in ensuring operational stability, collaborating with cross-functional teams, and enhancing system workflows. Key Responsibilities: 1. File Management and Monitoring: o Monitor, process, and validate file transfers for WA TAP, CA DHCS, and CalAIM using Axway B2Bi. o Ensure timely and accurate file exchanges, adhering to defined schedules and protocols. o Troubleshoot file processing errors and implement corrective actions promptly to avoid service disruptions. 2. Incident Management: o Investigate and resolve production issues related to file transfers and processing. o Log, track, and resolve incidents using ticketing systems, ensuring adherence to service-level agreements (SLAs). o Provide root cause analysis and implement long-term fixes for recurring issues. 3. System Configuration and Maintenance: o Manage and maintain Axway B2Bi configurations to support production workflows. o Perform regular system health checks to ensure platform stability and optimal performance. o Collaborate with infrastructure teams to apply updates, patches, and enhancements to the Axway environment. 4. Collaboration with Stakeholders: o Act as the primary contact for business teams regarding WA TAP, CA DHCS, and CalAIM file processes. o Coordinate with development, QA, and external partners to resolve integration issues and implement changes. o Provide updates on production status, incidents, and enhancements to stakeholders. 5. Compliance and Audit Support: o Ensure that file processing adheres to regulatory requirements and standards applicable to WA TAP, CA DHCS, and CalAIM. o Prepare and maintain documentation for compliance audits and operational processes. 6. Process Improvement: o Identify opportunities to optimize file processing workflows and enhance system efficiency. o Propose and implement automation solutions to reduce manual intervention and improve service reliability. 7. Knowledge Management: o Document production support processes, issue resolutions, and system configurations for team reference. o Conduct training sessions for team members on Axway B2Bi and specific file processing requirements. Mandatory Skill Sets:- 4+ years of experience in production support for file-based systems and integration solutions. Hands-on experience with Axway B2Bi, including configuration, management, and troubleshooting of file transfers and workflows. Expertise in managing file processing systems for healthcare programs such as WA TAP, CA DHCS, and CalAIM, ensuring compliance with regulatory standards. Strong understanding of EDI protocols (e.g., X12, EDIFACT) and secure file transfer methods (e.g., SFTP, AS2). Experience with incident management tools, including creating, tracking, and resolving tickets, ensuring adherence to SLAs. Proficiency in monitoring and troubleshooting production workflows to identify and resolve issues quickly. Familiarity with system integration technologies and data exchange platforms for healthcare systems. Experience with performance tuning and optimizing file transfer systems to maintain stability and high availability. Strong analytical and problem-solving skills, with the ability to perform root cause analysis and implement permanent solutions for recurring issues. Excellent communication skills, with the ability to collaborate effectively with stakeholders, technical teams, and external partners. Knowledge of compliance standards and practices for healthcare data processing, including maintaining documentation for audit readiness. Proficiency in scripting and automation tools to improve operational efficiency and reduce manual effort. Adaptability to a fast-paced environment, with the ability to prioritize and manage multiple tasks simultaneously. Keywords: quality analyst California Washington File Transfer Engineer with expertise in Axway B2Bi, File Management, Incident Management and Production Support Experience [email protected] |
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| 07:30 PM 23-Jan-25 |