| Urgenrt Hiring for Genesys Engage, CTI Genesys Embedded Developer :: Phoenix,AZ :: Day-1 Onsite at Phoenix, Arizona, USA |
| Email: [email protected] |
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Only H1B/USC/TN Candidates Role name:Developer | Role Description:- WAC integration via iframe embedded in WDE.- Assistance with troubleshooting WDE upgrades.- Support for troubleshooting Desktop Bridge upgrades.- Troubleshooting integration, security, and data transmission issues (e.g., Customer ID 000000000000 entered on WDE; Customer ID entered with fewer than 12 digits on WDE).- Ensuring the flow of information to portals through WDE.- Configuration changes/settings for WDE IDs.- Assistance in troubleshooting/debugging platform issues using WDE logs.- Support during end-to-end calls related to platform changes/upgrades.- Assistance during disaster recovery activities and related testing.- Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.- Handling Citrix-based CCPs versus non-Citrix.- Desktop bridge setup and upgrades.- Configuration changes.- Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs.- Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as CSP dial issues.- Fetching platform logs.- Troubleshooting related to Nuance GUI, SIP servers, and service servers. Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Build backend APIs/ Handling and troubleshooting day-to-day operations Identifying problems or known errors and doing RCAs. Participate in performance testing and tuning activities. Tracking of Critical patches. knowledge in Agile methodology. Should have good experience in Banking and financial services domain. Need to be local to Phoenix geography. | Competencies:Genesys Engage, CTI Genesys | Experience (Years):6-8 | -- Thanks & Regards, NIRDESH KUMAR SRIVASTAVA | Talent Acquisition (United States) Teamware Solutions Inc. | 2838 E. Long Lake Road Suite 210, Troy, MI 48085 E-Mail : [email protected] Connect With Me On LinkedIn CONFIDENTIALITY NOTICE This email message and any attachments are for the exclusive use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message along with any attachments, from your computer system. If you are the intended recipient, please be advised that the content of this message is subject to access, review and disclosure by the sender's Email System Administrator. -- Keywords: information technology trade national Idaho Michigan Tennessee Urgenrt Hiring for Genesys Engage, CTI Genesys Embedded Developer :: Phoenix,AZ :: Day-1 Onsite [email protected] |
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| 07:18 PM 27-Jan-25 |