| Guest Experience Measurement Program Analyst || Chicago, IL || Hybrid|| Local Only at Chicago, Illinois, USA |
| Email: [email protected] |
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From: Roopesh Sharma, VIZON INC [email protected] Reply to: [email protected] Hello, Hope you are doing great. Please response me on my official email - [email protected] Please ensure that the resume does not exceed 5 pages. Job Title: Guest Experience Measurement Program Analyst Location Chicago, IL (local to Chicago only) hybrid Must have: Experience with statistical modeling software, preferably SPSS Experience using customer experience software, preferably Medallia Must Have Skills : 3+ years of experience in applied research, customer experience, or employee experience 2+ years of management, customer experience, and technology implementation or optimization experience Proven analytical ability and critical thinking skills, comfort with excel-based modeling Understand the hotel business or other related business categories and apply strategy new program enhancements Experience developing and executing large-scale programs and/or product rollout Creative/innovative approach to problem solving History of delivering results and implementing change Proven ability to collaborate across a highly matrixed o POSITION RESPONSIBILITIES: This position will conduct research and product enhancement efforts for the HySat program, reporting to the Portfolio Health Guest Experience team. HySat, Hyatts guest experience management platform, utilizes solutions like Medallia to capture and deliver insights across the organization. Responsibilities include leading and executing tasks related to HySat research projects, product enhancements, and guest experience measurement initiatives. This role involves managing tasks and collaborating with vendor teams (e.g., Medallia) and Hyatt colleagues, participating in daily stand-up sessions, and integrating activities with the overall program team. Research, insights, and analytics o Lead the design of research projects aligned with experience improvement initiatives o Develop mechanisms to collect data and/or integrate with data sources o Combine disparate data sets, perform statistical analysis, and package insights & findings o Present research findings to HySat program team and business partners Lead and execute project activities for HySat program and feature expansion o Design, test, and analyze the performance of new feedback channels and approaches o Scale, expand, and optimize procedures for existing feedback programs o Assess and refresh existing survey channels (post-stay, contact center, meeting planner) o Design and implement closed-loop processes to act on insights & feedback; design product capabilities for building on HySat platform Keywords: Illinois Guest Experience Measurement Program Analyst || Chicago, IL || Hybrid|| Local Only [email protected] |
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| 08:46 PM 27-Jan-25 |