| Looking for Cisco Unified Communication Engineer -- Hybrid at Irvine, CA(Open to Irving, TX/ Basking Ridge, NJ) at Irvine, California, USA |
| Email: [email protected] |
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Hi, My name is Arshad. I'm recruiting for a great opportunity that we have for a successful Telecommunication Company in Irving, TX. The job description is noted below! If you are interested in applying to this opportunity, please provide the best number to contact you and your availability to chat further on this. It would be great if you could also send across your updated resume and rate expectation for your next role. Job Title: Cisco Unified Communication Engineer Job ID: VZGTJP00056003 Job Location: Irvine, CA(Hybrid) Duration: 06 Months Contract JOB DESCRIPTION: The ideal candidate for the Global Network Unified Communication Engineer IV position will possess expert-level network support and troubleshooting skills for Cisco Unified Communication Manager and audio/video endpoint conferencing, enabling them to quickly resolve complex issues. A strong foundation in Cisco voice/video network technology, Crestron design and support, network performance analysis, network security, and troubleshooting techniques is essential. The candidate should have prior experience in audio/video support, Cisco video conferencing, trouble ticketing systems, Cisco IP phone support, and meticulous problem-solving documentation within a fast-paced environment. This role contributes to supporting one of the largest global unified communication deployments. This role manages technical and specialized administrative tasks for complex collaboration tools used throughout our global company, including Webex, Zoom, Google Workspace, Microsoft Teams, and Cisco Unified Communication solutions. In addition, expertise in the design and support of audio video solutions such as Crestron, Biamp, Amplifier/speakers and, Sennheiser microphones, The individual in this position can work independently and typically only needs moderate supervision for new assignments. Collaborates on moderately complex projects: Contributes to technical projects of moderate size and complexity under the guidance of senior technical support/services staff and management. Executes technical tasks effectively: Delivers on assigned technical tasks within deadlines, encompassing analysis, troubleshooting, implementation, testing, development, monitoring, maintenance, production support, and documentation. Applies technical expertise: Possesses technical and design skills, adhering to established standards and procedures. Provides timely and high-quality customer support: Resolves intricate technical issues within defined service level agreements, ensuring customer satisfaction. Demonstrates problem-solving and decision-making abilities: Analyzes problems, designs and implements solutions, and makes informed decisions that influence technical assignments. Ensures system stability and availability: Proactively monitors and manages production systems and networks to optimize uptime. Contributes to project planning and execution: Participates in project planning, including sizing, configuration, and scheduling activities, in collaboration with project management. Mentors and guides team members: May provide coaching and training to other analysts and lead technical support/services team members in specific project activities What we are looking for: A Bachelors degree in Computer Science or Information Systems is preferred, but equivalent experience in Unified Communications and IT operations (3+ years) will also be considered. 5+ years of hands-on experience with collaboration and unified communication technologies, including: Cisco Call Manager Crestron Audio Video Platforms Routers & Switches Cisco Control Hub Expressway Cisco Cube Multicast video and data packet analysis Strong understanding of VoIP protocols (H.323, SIP) and concepts like firewall/NAT traversal and gatekeepers. In-depth knowledge of video conferencing products from vendors like Cisco, Polycom, Lifesize, Crestron, and other audio/video technologies. Extensive experience with popular web conferencing platforms: Webex, Google Meet, Zoom, and MS Teams. Proficiency with TCP/IP networking, IP telephony, web conferencing, and switching/routing protocols. Demonstrated ability to troubleshoot complex network deployments, utilize appropriate debugging tools, and drive issue resolution. Experience with PC and desktop applications such as Microsoft Office Suite and email. 5+ years of experience in a customer-facing role such as Customer Support, Sales Engineering, or a similar position that involved building and managing strong customer relationships. Excellent communication skills, both written and verbal, with the ability to build trust and respect among peers and customers. Strong problem-solving skills and a sense of urgency in escalating product issues when necessary. Ability to manage multiple priorities and deliver results on time in a fast-paced environment. Strong analytical, technical, and decision-making skills. Ability to work independently, research solutions, and demonstrate initiative. Excellent interpersonal and organizational skills. Certifications (Preferred): Cisco certifications: CUCM training, CCNP (Voice), CCNP, CCIE, CCNA Other relevant certifications: Crestron CTI, AVIXA, BICSI, CEDIA Note: As a part of Client Offer; every candidate needs to have Cleared Drug Test and most recent 7 years of cleared Background Check About Pyramid Consulting, Inc. Incorporated in 1996, Pyramid Consulting, Inc. is a US-based global software solutions company, a pioneer in providing professional services and delivering business solutions. You can learn more about our firm by going to: http://www.pyramidci.com/staffing-home . Please feel free to call me anytime and let me know the best time to reach out to you to discuss this opportunity in more details . | Arshad Shaik Associate Manager Resourcing [email protected] I +1 (678) 922-1463 Pyramid Talent I www.pyramidci.com | | -- Keywords: information technology microsoft California Idaho Texas Looking for Cisco Unified Communication Engineer -- Hybrid at Irvine, CA(Open to Irving, TX/ Basking Ridge, NJ) [email protected] |
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| 08:56 PM 27-Jan-25 |