| WAC_integration_via_iframe embedded in WDE at Phoenix, Arizona, USA |
| Email: [email protected] |
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From: Pavani, KK Software [email protected] Reply to: [email protected] We are hiring #WAC_integration_via_iframe #embedded in #WDE for one of my client in interesting candidates please send resumes to [email protected] Visa status: :only H1B/GCEAD /GC/USC Position:- :- #WAC_integration_via_iframe #embedded in #WDE Location: - Phoenix, AZ - Need to be local to Phoenix geography. JD :- - WAC integration via iframe embedded in #WDE.- Assistance with troubleshooting WDE upgrades.- Support for troubleshooting Desktop Bridge upgrades.- Troubleshooting integration, security, and data transmission issues (e.g., Customer ID 000000000000 entered on WDE; Customer ID entered with fewer than 12 digits on WDE).- Ensuring the flow of information to portals through WDE.- Configuration changes/settings for WDE IDs.- Assistance in troubleshooting/debugging platform issues using #WDE logs.- Support during end-to-end calls related to platform changes/upgrades.- Assistance during disaster recovery activities and related testing.- Managing the transfer of calls from Voice ID CCP to non-Voice ID CCP.- Handling #Citrix-based CCPs versus non-Citrix.- Desktop bridge setup and upgrades.- Configuration changes.- Addressing issues with customer IDs not being transmitted or set to zeros, including WDE changes to resolve data issues such as blank customer IDs.- Troubleshooting issues with portals, including handling support differently, caller type switches, and multiple enrollments in the same call in the US and UK, as well as hashtag #CSP dial issues.- Fetching platform logs.- Troubleshooting related to Nuance GUI, SIP servers, and service servers. Exceptional communication and stakeholder management skills, with the ability to collaborate with cross-functional teams, including developers, business analysts, and quality assurance professionals, to drive project success. Build backend APIs/ Handling and troubleshooting day-to-day operations Identifying problems or known errors and doing #RCAs. Participate in performance testing and tuning activities. Tracking of Critical patches. knowledge in Agile methodology. Should have good experience in Banking and financial services domain. Keywords: green card Arizona Idaho WAC_integration_via_iframe embedded in WDE [email protected] |
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| 10:18 PM 27-Jan-25 |