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Looking for Salesforce Field Service Business Analyst - Remote at Remote, Remote, USA
Email: [email protected]
Hi Partners,

Kindly let me know if you have any consultants for the following position. Please respond back with an updated resume to  [email protected].

Role
:
Salesforce Field Service Business Analyst

Duration
: Long Term

Location:
US (Remote)

The Salesforce Field Service Business Analyst will focus on testing
activities, including the creation of test scripts, conducting system
integration testing (SIT), user acceptance testing (UAT), and ensuring that the
Salesforce Field Service platform (including ServiceMax/Asset 360) is working
as expected. The ideal candidate will be a quick learner, able to grasp
business requirements related to field service operations, and apply that
knowledge to effectively test and validate system functionality to drive
project success.

Key Responsibilities:

Test Script Creation & Execution:

Develop comprehensive test scripts based on
functional specifications and business requirements.

Conduct detailed testing (SIT, UAT) to validate
system functionality, performance, and user experience.

Collaborate with stakeholders to ensure all
scenarios, including edge cases, are tested and documented thoroughly.

Execute test cases across different environments
and track defects, working with the development team to resolve issues.

Field Service Concepts & Quick Learning:

Demonstrate a rapid learning ability to
understand business needs related to field service operations, including
scheduling, dispatch, work order management, asset management, and mobile
functionality.

Apply field service best practices and concepts
to ensure that the Salesforce Field Service Cloud, ServiceMax (Asset
360), and related applications are effectively tested to meet operational
objectives.

Quickly adapt to new business requirements and
project needs, contributing to testing efforts from day one.

Collaboration & Testing Support:

Work closely with business stakeholders,
developers, and other team members to ensure the successful testing and
validation of new features, updates, and integrations.

Provide feedback to development teams on
potential system improvements based on testing results and user feedback.

Ensure that all testing activities are completed
within project timelines and meet the required quality standards.

Issue Tracking & Defect Management:

Track and manage defects identified during
testing, providing clear documentation of issues, including steps to
reproduce and impact analysis.

Collaborate with development and technical teams
to resolve defects in a timely manner.

Conduct regression testing as needed to ensure
that new system changes do not impact existing functionality.

Quality Assurance & Continuous Improvement:

Continuously evaluate testing processes and
tools, proposing improvements to enhance efficiency and test coverage.

Ensure that testing aligns with business
requirements and field service processes.

Document and report on testing progress,
including defect status and test results, to project stakeholders.

Training & Knowledge Transfer:

Participate in user training sessions to
understand real-world application and gather additional insights for
testing purposes.

Share knowledge and best practices related to
testing strategies and tools with team members and stakeholders.

Qualifications:

Experience:

8+ years of experience in a Business Analyst
role, with a focus on testing Salesforce Field Service Cloud, ServiceMax
(Asset 360), or related Salesforce applications.

Hands-on experience in creating test scripts,
performing system integration testing (SIT), and user acceptance testing
(UAT).

Experience with Salesforce Field Service
concepts, including asset management, work orders, scheduling,
dispatching, and mobile workforce management.

Familiarity with ServiceMax (Asset 360) and its
integration with Salesforce is highly desirable.

Skills:

Strong understanding of Salesforce Field Service
Cloud and ServiceMax (Asset 360) features and functionality.

Ability to quickly learn business requirements
and apply field service concepts to testing and validation.

Excellent analytical, problem-solving, and
troubleshooting skills.

Strong communication skills, with the ability to
articulate test results and issues to both technical and non-technical
stakeholders.

Experience with Agile/Scrum methodologies is a
plus.

Certifications:

Salesforce Certified Field Service Consultant
(preferred).

Salesforce Administrator or Salesforce Service
Cloud certifications are a plus.

ServiceMax (Asset 360) certifications are highly
desirable.

Keywords: artificial intelligence
Looking for Salesforce Field Service Business Analyst - Remote
[email protected]
[email protected]
View All
12:32 AM 28-Jan-25


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