| Urgent Need New Role ServiceNow Architect with Stakeholder EXP for 100% Remote position...!!! at Remote, Remote, USA |
| Email: [email protected] |
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From: Aniket Arya, Cloud Think Tech Inc [email protected] Reply to: [email protected] Hi, I hope you are doing good. Position: ServiceNow Architect Location: Remote Duration: Long Term contract Seeking a 9+ Years ServiceNow Architect who has implemented IDR. Strong exp with Stakeholder Additional Responsibilities- Provide application support for Service Now Perform daily operational and support tasks on the Service Now platform Review Ticket Queue in Service Now, Initial Analysis of Incidents, Troubleshooting incidents/issues until ticket closure and Root Cause Analysis as appropriate Interpret logs to troubleshoot and resolve reported incidents and defects in Service Now ITSM Platform Ensure adherence of process/standards Handling Incident tickets/queries within the customer agreed Service Levels & escalated tickets to next level support as needed Build Service Now Reports, dashboards and homepages and perform health checks Administer the Service Now instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions Configure and maintain service now workflows Configure application related fields, forms, views, email notifications, acceptance roles and access controls Sound knowledge of Service Now application(s) integration with third party systems/applications. Participate in internal and customer meetings identify unique use cases for the Service Now platform Demonstrates requirements gathering and analysis, solution design, development task management, quality assurance and release management Demonstrates working knowledge of Service Now core architecture and especially modules such as Service Catalog/Incident/Change/Problem Management/ Knowledge Management/ Self-Service Portal Ability to work directly with internal (IM) and external clients Collaborate effectively to develop solutions and handle general updates and configuration changes/requests. Skills / Experience required- Experience in a customer-centric support role, preferably in environment providing IT services Experience in Application Support or IT support. A detailed understanding of the user / business function, work process and key business outputs. Experience of development life cycle methodologies. Experience of service desk applications including configuration. Detailed understanding of ITIL processes and application Scripting experience - JavaScript, HTML ServiceNow Certified System Administrator qualification or proven recent experience in system administrative duties in ServiceNow. ServiceNow Implementation Specialist and Application Developer are added advantages. Ability to take initiative to identify the work required and either organizing, facilitating or performing the work A team player who can balance need, risk and pragmatism when developing solutions. Proven capacity for problem solving and troubleshooting Good analytical skills, structured and methodical approach, highly organized Thanks & Regards Aniket Arya Sr. Recruitment Manager CloudThink Tech Inc E: [email protected] Website: https://cloudthinktech.com/ Address: 10301 Northwest FWY STE 314, Houston TX, 77092 Keywords: user interface information technology Texas Urgent Need New Role ServiceNow Architect with Stakeholder EXP for 100% Remote position...!!! [email protected] |
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| 01:12 AM 29-Jan-25 |