| Hiring Now :: Google Cloud Contact Center AI (CCAI) Architect :: Remote at Center, Colorado, USA |
| Email: [email protected] |
|
From: Amit Kumar Pradhan, Vyze Inc. [email protected] Reply to: [email protected] Job Description - Google Cloud Contact Center AI (CCAI) Architect Remote (Atlanta Georgia is preferred ) Visa: USc, GC , GC EAD, H4EAD Duration: 6 months Resumes must have max of 3-4 pages. LinkedIn MUST have pictures Key Responsibilities: Create and/or enhance system architecture, presenting and defending your point of view to a variety of audiences using visualization techniques Collaborate and build trusted relationships with multi-functional teams Present a "hands-on" builder experience; able to learn through building and reduce solution ambiguity through targeted prototype development and testing Demonstrate high technical knowledge as a Solution Architect and/or Technical Lead in Customer Service / Call Center Technology Partner with stakeholders across technical and business teas to align conversation design with business objectives. Requirements 10+ years of experience in Application architecture and at least 3-5 years of experience in the Contact Center space Must have good working experience CCaaS platform integration with Virtual agent, CCAI technologies, Dialog flow CX function within Contact Centers, Agent Desktop and Agent Assist Experience designing and implementing conversational bots for various channels (web, voice, WhatsApp, Facebook Messenger, SMS, etc.) Experience in designing/developing user-centric conversation experiences involving chat, text or voice Strong understanding of sentiment analysis, Intent classification, dialog flows, personality insight, Text to Speech, Speech to Text Experience in architecting and building AI powered chatbot applications using platforms such as Dialogflow, Microsoft LUIS, IBM Watson, Amazon Lex, RASA Sound knowledge of GCP cloud platform Experience in CCAI Transformation projects Integrate APIs using Node.JS and Python Experience in Telco domain and processes. Experience in CI/CD Should be able to follow Agile Scrum cadence and have Jira knowledge Strong communication and stakeholder management skills, with the ability to work effectively with senior leaders and external partners Keywords: continuous integration continuous deployment artificial intelligence javascript green card Hiring Now :: Google Cloud Contact Center AI (CCAI) Architect :: Remote [email protected] |
| [email protected] View All |
| 02:29 AM 30-Jan-25 |