| Direct Client: ServiceNow Administrator (756598) - Atlanta, GA 30334 - Remote at Atlanta, Georgia, USA |
| Email: [email protected] |
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Job Title: ServiceNow Administrator (756598) Location: Atlanta, GA 30334 - Remote Duration: 5+ Months Contract with extension Interview Type: Web Cam Interview Only Direct Client: State of GA Short Description: The Georgia Department of Human Services (DHS), Office of Information Technology, is seeking a qualified candidate for the contractor temporary staffing position of ServiceNow Administrator based in Atlanta, Georgia. Key Responsibilities Assists in developing standard IT configuration and asset management methodology Develop CMDB policy, processes, and knowledge base Conduct reporting on configuration audits and reconciliation Maintains CIs to ensure CMDB accuracy and completeness Drives visibility on process adherence and compliance improvement opportunities Works with other ITSM processes to understand new requirements and identify how Configuration management can support or replace Support and administer the tool for configuration and asset management, ServiceNow Discovery, and additional applications or modules as assigned Conduct discovery workshops to uncover and consolidate disparate data sources while managing the expected business outcomes, use cases, the ServiceNow Common Service Data Model (CSDM), and platform governance Create and document requirements for efficient process design that includes self-service options with limited manual effort Manage the operational integration and centralization of IT Asset Management processes, such as requests and procurement, reports and dashboards, data accuracy/integrity, and extending the scope of Asset Management Demonstrate experience in implementing and managing ServiceNow CMDB, CSDM, Hardware and Software Asset Management processes, procedures, and governance Draft technical process documentation Skill | Required / Desired | Amount of Exp | Your Experience | Bachelors degree in computer science or related field OR an Associate degree in Computer Science or related field with relevant work experience. | Required | | | ITIL Foundation & ServiceNow Administration Certification. | Required | 5 | Years | Recent ServiceNow experience with diverse hands-on work experience administering in core platform support and development activities. | Required | 10 | Years | In-Depth Knowledge of Technical Implementation of various ServiceNow modules (ITSM, ITOM, ITAM, CMDB, Discovery). | Highly desired | | | Certified Implementation specialist ITSM, Certified Implementation Specialist. | Highly desired | | | Strong verbal/written communication, problem solving, analytical and independent judgment skills to support an environment driven by customer service | Desired | | | Certification in ServiceNow System Administration (MUST UPLOAD CERTIFICATION) | Required | | | ITIL Foundation certified or related experience. | Desired | | | Proficiency in ServiceNow scripting languages (JavaScript, Glide, Jelly), integrations (REST, SOAP), and web technologies (HTML, CSS). | Desired | | Thanks & Regards , Rahul Kumar | Vendor Management || BDM Accrete Macro Solutions LLC Number: +1 (319) 382-5568 E-Mail: [email protected] Website: www.accretemacro.com -- Requirement Distribution List Added As Per Your Request C2C Role and C2H Role Direct Client || Prime Vendor || Implementation Partner --- Keywords: information technology Georgia Direct Client: ServiceNow Administrator (756598) - Atlanta, GA 30334 - Remote [email protected] |
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| 08:13 PM 30-Jan-25 |