| Customer Solutions Specialist at Remote, Remote, USA |
| Email: [email protected] |
|
From: rajkumar, NITYA Software Solutions Inc [email protected] Reply to: [email protected] Hi, I hope you are doing well. I am Raj from NITYA Software Solutions Inc. I've included below the job description, please let me know if you are interested, and reply with one updated resume, which I've expected. Role: Customer Solutions Specialist Partner with Account Executives, Independent Representatives, Engineering, Marketing, and customers to ensure correct ordering and pricing Timely entry of parts and machine orders following 80 / 20 guidelines with a goal of completing all requests by close of day Review inventory on all orders for availability and follow production lead times and shipping cutoffs Create customer masters as required by account and pricing. Ensure appropriate levels of credit is obtained by the customer. Create and maintain JDE order templates Ensure pricing accuracy and policy exception process is followed Drive price uploads, ensure correct pricing, and manage annual price uploads Drive the ECN process Obtain freight quotes as needed Process credit applications Process Canadian parts and machine transfers to maintain needed inventory Maintain shared spreadsheets for machine orders, installations, and other communications that provide one-stop communication across all of department activities Respond to customer additions, changes, or cancelations immediately Export knowledge, document creation and follow up. Manages deadlines that ensure compliance with all export policies Conduct annual internal import/export risk assessment audit and coordinates remediation Document in Servicemax parts orders that are tied with work orders to insure complete communication Process returns and issues credits within 48 hours Process invoices same day received and assist in Accounts Receivable activities Process credits and rebills from Accounting Trackers Provide part number or machine recommendations with pricing Prompt responses to all customer inquiries through phone and email Check open billable work orders are correctly formatted for PO #, authorization, and create any customer masters to support Maintain internal department knowledge base for accounts and instructions Identify, recommend, and participate in improving Order to Cash process Thank you, Rajkumar EMAIL ID:[email protected] NITYA Software Solutions Inc. Keywords: access management purchase order Idaho Customer Solutions Specialist [email protected] |
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| 03:36 PM 31-Jan-25 |