| C2C Requirments Program manager-Chicago IL-onsite-No H1B at Chicago, Illinois, USA |
| Email: [email protected] |
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http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2137722&uid= Must have research, customer experience, or employee experience Title: Program manager Location: Chicago IL-onsite Visa: No sponsorship POSITION RESPONSIBILITIES: This position will conduct research and product enhancement efforts for the HySat program, reporting to the Portfolio Health - Guest Experience team. HySat, Hyatts guest experience management platform, utilizes solutions like Medallia to capture and deliver insights across the organization. Responsibilities include leading and executing tasks related to HySat research projects, product enhancements, and guest experience measurement initiatives. This role involves managing tasks and collaborating with vendor teams (e.g., Medallia) and Hyatt colleagues, participating in daily stand-up sessions, and integrating activities with the overall program team. Research, insights, and analytics o Lead the design of research projects aligned with experience improvement initiatives o Develop mechanisms to collect data and/or integrate with data sources o Combine disparate data sets, perform statistical analysis, and package insights & findings o Present research findings to HySat program team and business partners Lead and execute project activities for HySat program and feature expansion o Design, test, and analyze the performance of new feedback channels and approaches o Scale, expand, and optimize procedures for existing feedback programs o Assess and refresh existing survey channels (post-stay, contact center, meeting planner) o Design and implement closed-loop processes to act on insights & feedback; design product capabilities for building on HySat platform Various project duties associated with ongoing HySat project delivery: o Create project schedules and align cross-functional resources o Prepare meeting materials (often PowerPoint presentations) o Scheduling meetings, take notes, assign follow-up actions Manage tasks and activities related to software platform enhancements on the Medallia platform in collaboration with development team o Implement dashboard and reporting changes o Set up and manage data extracts o Document requirements and product feature design Demonstrate a commitment to Hyatt core values The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary EXPERIENCE AND QUALIFICATIONS: 3+ years of experience in applied research, customer experience, or employee experience 2+ years of management, customer experience, and technology implementation or optimization experience Experience with statistical modeling software, preferably SPSS Experience using customer experience software, preferably Medallia Proven analytical ability and critical thinking skills, comfort with excel-based modeling Understand the hotel business or other related business categories and apply strategy new program enhancements Experience developing and executing large-scale programs and/or product rollout Creative/innovative approach to problem solving History of delivering results and implementing change Proven ability to collaborate across a highly matrixed organization EDUCATION: Minimum Bachelors degree in computer science or equivalent. Thanks & Regards Shalini Sr. Technical Recruiter ------------------------------------- SR Talent Solution INC. -- Keywords: information technology Illinois C2C Requirments Program manager-Chicago IL-onsite-No H1B [email protected] http://bit.ly/4ey8w48 https://jobs.nvoids.com/job_details.jsp?id=2137722&uid= |
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| 09:12 PM 03-Feb-25 |