| ServiceNow Business Analyst (BA) ITSM || Remote || Only USC & GC at Remote, Remote, USA |
| Email: [email protected] |
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Job Title: ServiceNow Business Analyst (BA) ITSM Location: Remote Note: Only USC & GC Job Summary: We are seeking a ServiceNow Business Analyst (BA) with ITSM expertise to drive business process improvements and requirements gathering for ServiceNow implementations. The ideal candidate will work closely with stakeholders to analyze business needs, translate them into functional requirements, and collaborate with technical teams to implement ITSM solutions effectively. Key Responsibilities: Gather, document, and analyze business and functional requirements for ServiceNow ITSM modules (Incident, Problem, Change, Service Catalog, CMDB, etc.). Collaborate with business users, IT teams, and ServiceNow developers to define solutions that align with best practices. Facilitate stakeholder discussions to understand pain points and propose enhancements to existing ITSM workflows. Create user stories, process flows, wireframes, and documentation for ServiceNow ITSM configurations. Work closely with ServiceNow architects and developers to ensure requirements are translated into functional solutions. Perform gap analysis and recommend improvements for ITSM processes and ServiceNow configurations. Conduct user acceptance testing (UAT) and support end-users during go-live transitions. Stay updated on ServiceNow best practices and ITIL frameworks to optimize ITSM implementations. Assist in change management, training, and knowledge transfer for ServiceNow ITSM solutions. Required Skills & Experience: 8+ years of experience as a Business Analyst with a focus on ServiceNow ITSM. Strong understanding of IT Service Management (ITSM) processes and ITIL best practices. Hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Service Catalog, etc.). Proficiency in gathering business requirements and translating them into ServiceNow functionalities. Experience working with Agile/Scrum methodologies and using tools like Jira or Confluence. Strong analytical and problem-solving skills, with excellent communication and documentation abilities. Ability to collaborate with cross-functional teams and engage with stakeholders at all levels. ServiceNow certification (CIS-ITSM or CSA) is a plus. Basic understanding of ServiceNow scripting, workflows, and integrations is a plus. Preferred Qualifications: Experience with additional ServiceNow modules like CSM, HRSD, ITOM, or SecOps. Knowledge of automation, AI, or machine learning capabilities in ServiceNow. ITIL v3/v4 certification is highly desirable. Thanks, Ahsan Khan -------------------------------------- Senior Technical Recruiter Phone- (771) 333-7118 [email protected] -- Keywords: business analyst artificial intelligence information technology golang green card ServiceNow Business Analyst (BA) ITSM || Remote || Only USC & GC [email protected] |
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| 09:27 PM 04-Feb-25 |