| Network Administrator -Security Analyst, Dover, DE at Dover, Arkansas, USA |
| Email: [email protected] |
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From: Gaurav Nain, sibitalent.com [email protected] Reply to: [email protected] Job Title Network Administrator -Security Analyst Location Dover, DE Onsite MOI Skype Visa USC, GC, GC-EAD, H4-EAD LinkedIn and DL is must State of DE - (DTI-Department of Technology & Information) Overview: - The Enterprise Desktop LAN Team at the Department of Technology and Information (DTI) is seeking a Senior Network Administrator to serve as the Subject Matter Expert (SME) for Zscaler and VPN solutions from an end-user perspective. - This role will focus on supporting and troubleshooting Zscaler issues for end users, while the backend infrastructure and policy management are maintained by the security team. - The ideal candidate will possess strong technical expertise in Windows desktop environments, enterprise deployment solutions, scripting, and security technologies while also demonstrating exceptional leadership and customer service skills. Key Responsibilities: - Act as the SME for Zscaler and VPN solutions, focusing on end-user support, troubleshooting connectivity issues, and improving user adoption. - Develop and deliver Udemy-based video training for Zscaler to educate and upskill the team. - Create knowledge base articles, installation guides, and troubleshooting documentation for supporting Zscaler at the end-user level. - Work closely with the security team, who maintain the Zscaler backend infrastructure, to escalate and resolve issues efficiently. - Build and maintain Windows deployment packages using SCCM, KACE SMA, Intune, or other system management appliances in an enterprise environment. - Develop and maintain Power scripts to automate administrative tasks and enhance system efficiency. - Analyze Windows Event Logs to troubleshoot Windows desktop issues, identifying root causes of system and application errors. - Review and interpret logs from SIEM solutions to support security investigations and system diagnostics. - Support enterprise Windows 10 and Windows 11 desktop environments, ensuring seamless deployment and security compliance. - Contribute to team training initiatives, mentoring staff, and improving knowledge-sharing processes. - Assist with scaling enterprise solutions, including new technology rollouts and process improvements. - Provide high-quality customer support, ensuring a positive end-user experience. - Work on service tickets, providing remote and occasional onsite support for agency locations when issues cannot be resolved remotely. Work Schedule & Environment: - Schedule: Monday Friday, 8:00 AM 4:30 PM - On-Call Rotation: Required after 4-6 months one call around once a year Monday at 4:30pm to the next Monday at 8am. - Work Model: This is an onsite role, with one remote workday per week provided to new hires after three months, contingent on performance and goal achievement. - Enterprise Scale: Supporting approximately 7,000 users and 10,000 devices, primarily running Windows 10 and Windows 11, with a small footprint of macOS devices. - This position offers an exciting opportunity to lead end-user Zscaler VPN support initiatives, enhance enterprise security adoption, and contribute to the strategic growth of DTIs enterprise desktop infrastructure. Required Skills: - Extensive knowledge of Windows desktop operating systems in an enterprise environment. 5 plus - Proficiency in Power scripting, including the ability to write and maintain automation scripts. 5 years - Experience creating and managing Windows deployment packages using SCCM, KACE SMA, Intune, or similar enterprise deployment tools. 5 years - Ability to analyze Windows Event Logs to diagnose and resolve desktop system issues. 5 years - Experience reviewing and interpreting logs from SIEM solutions for troubleshooting and security insights. 5 years Preferred Skills: - Strong expertise in Zscaler and VPN zero-trust solutions, specifically from an end-user support perspective. 1 to 2 years - Experience working with ServiceNow, particularly in building out catalog items for the end-user portal to streamline request management and improve user experience. - Ability to train and mentor team members, both through structured training programs and informal guidance. Keywords: access management green card Delaware Network Administrator -Security Analyst, Dover, DE [email protected] |
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| 12:46 AM 06-Feb-25 |